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Head of Claims

India Permanent View Job Description
As a Head Claims you will lead claims work for a General Insurance business and keep claim decisions moving smoothly. You will help the Claims team deliver clear outcomes for customers and the business.
  • Lead the claims function for the team at a national level.
  • Drive the end-to-end claims function, oversee strategic claims operations

About Our Client

The organisation operates as one of the leaders in the General Insurance industry.

Job Description

  • Lead the claims function and set clear priorities for the team at a national level.
  • Review claim cases and guide timely, fair decisions.
  • Track claim progress and resolve delays that affect customer outcomes.
  • Work with internal teams to improve the claims process.
  • Work with external partners involved in claim handling.
  • Monitor claim trends and share practical updates with business stakeholders.
  • Maintain accurate claim records and reports for better decision-making.
  • Improve claims workflows to support consistent service delivery.

The Successful Applicant

We're looking for someone who has:

  • Experience handling claims in an Insurance setting focusing heavily on the digital front.
  • Strong understanding of General Insurance claims processes.
  • Ability to review complex claim cases and make sound decisions.
  • Experience working with internal teams and external claim partners.
  • Confidence using claim data and reports to identify trends.
  • Clear communication skills for working with different stakeholders.

What's on Offer

  • Permanent role in a fast paced environment.



If this role fits your experience, you can apply for the role.

Quote job ref
JN-112026-7142614

Job summary

Function
Banking & Financial Services
Sub Sector
Risk Management
What is your area of specialisation?
Insurance
Location
India
Job Type
Permanent
Job Reference
JN-112026-7142614

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.