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Digital I&Ops Service & performance management lead || Mumbai

Mumbai Permanent Work from Home or Hybrid View Job Description
The role is to manage digital services and performance operations, ensuring everything runs smoothly and efficiently. You'll focus on delivering high-quality service and maintaining performance levels.
  • Opportunity to work with the leading global setup
  • Opportunity to work on latest tech stacks

About Our Client

A global leader in plant-based ingredients, this organization specializes in starches, proteins, sweeteners, and pharmaceutical excipients, serving food, nutrition, and healthcare industries across 100+ countries. It has a strong presence in India with manufacturing and innovation capabilities, focusing on sustainable and science-driven solutions.

Job Description

  • Oversee digital service operations and performance management.
  • Ensure consistent and reliable service delivery across all platforms.
  • Monitor and improve service performance metrics.
  • Work closely with teams to address operational challenges.
  • Identify areas for improvement and implement solutions.
  • Maintain compliance with service standards and policies.
  • Prepare and present performance reports to stakeholders.
  • Collaborate with technology teams to enhance service efficiency.

The Successful Applicant

We're looking for someone who has:

  • Experience managing digital services and operations.
  • Strong problem-solving and analytical skills.
  • Confidence working with performance metrics and data.
  • Good communication and team collaboration skills.



What's on Offer

  • A permanent role with opportunities to grow.
  • Chance to work in a FMCG/ Pharma-focused technology environment.
Quote job ref
JN-082026-7093341

Job summary

Function
Information Technology
Sub Sector
Infrastructure Management
What is your area of specialisation?
FMCG (Fast Moving Consumer Goods)
Location
Mumbai
Job Type
Permanent
Job Reference
JN-082026-7093341
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.