Back to search

Customer Experience Head- Store Director Retail/QSR

Delhi Permanent View Job Description
The Customer Experience Manager will focus on enhancing customer satisfaction by improving service delivery and ensuring a seamless shopping experience. This role is pivotal in the retail industry, particularly in the homewares, QSR, lifestyle, sports, and is based in Bengaluru/Delhi.
  • Opportunity to work with a leading organization in the retail industry.
  • Inclusive and supportive company culture.

About Our Client

The employer is a large organization operating in the retail industry. They are committed to offering quality products and services to their customers while fostering a culture of excellence.

Job Description

  • Develop and implement strategies to improve the overall customer experience in the retail environment.
  • Monitor and analyze customer feedback to identify trends and areas for improvement.
  • Collaborate with various departments to ensure a seamless and efficient shopping experience.
  • Train and support staff to deliver high-quality customer service.
  • Handle customer complaints and resolve issues effectively, ensuring customer satisfaction.
  • Oversee in-store operations to align with customer service standards.
  • Develop and maintain relationships with key stakeholders and customers.
  • Contribute to the optimization of customer journey touchpoints.

The Successful Applicant

A successful Customer Experience Manager should have:

  • A strong educational background relevant to retail or business management.
  • Proven experience in customer service or experience management, ideally in the retail or homewares, lifestyle sector.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • A customer-focused mindset and the ability to work collaboratively across teams.
  • Proficiency in analyzing data and implementing customer-centric strategies.
  • A proactive approach to identifying and addressing customer needs.

What's on Offer

  • Competitive salary package.
  • Opportunity to work with a leading organization in the retail industry.
  • Inclusive and supportive company culture.
  • Professional development opportunities to enhance your career.
  • Exposure to the homewares/DIY sector in Bengaluru Urban.



If you are passionate about delivering exceptional customer experiences and looking to advance your career in the retail industry, we encourage you to apply.

Quote job ref
JN-042026-7004279

Job summary

Function
Retail
Sub Sector
Operations
What is your area of specialisation?
Retail
Location
Delhi
Job Type
Permanent
Job Reference
JN-042026-7004279

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.