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CRM/Loyalty & DA Lead (5+, Gurgaon)

Gurgaon Permanent View Job Description
The CRM & Loyalty Lead will oversee the development and execution of customer relationship management strategies to enhance customer retention and loyalty. This role requires expertise in the retail industry.
  • Work with a leading retailer in India
  • Learn from the senior stakeholders in the industry

About Our Client

The company is a large organization in the retail industry, specializing in the fashion and apparel sector. It is known for its expansive reach and focus on providing quality products to customers across various locations.

Job Description

  • Develop and implement CRM strategies to improve customer engagement and retention.
  • Work on capillary system (Loyalty platform)
  • Design and manage loyalty programs tailored to the fashion and apparel segment.
  • Analyse customer data to identify trends, preferences, and areas for improvement.
  • Collaborate with the marketing team to create targeted campaigns that align with business goals.
  • Monitor and report on the performance of loyalty programs and CRM initiatives.
  • Ensure seamless integration of CRM platforms with other business systems.
  • Stay updated on industry trends and implement best practices in CRM and loyalty strategies.
  • Provide training and support to team members on CRM tools and processes.

The Successful Applicant

A successful CRM & Loyalty Lead should have:

  • MBA from tier 1/ tier 2
  • Data Tools Proficiency - Power BI, Python, SQL
  • A proven track record of designing and managing successful loyalty programs.
  • Strong analytical skills to interpret customer data and generate actionable insights.
  • Excellent communication and collaboration skills to work effectively with cross-functional teams.
  • Ability to stay updated on emerging trends and adapt strategies accordingly.

What's on Offer

  • Opportunities for professional growth within the retail and fashion/apparel industries.
  • A collaborative work environment in Gurugram.



If you are passionate about shaping customer experiences in the retail industry and driving loyalty in the fashion and apparel sector, we encourage you to apply.

Quote job ref
JN-052026-7018698

Job summary

Function
Analytics
Sub Sector
Data Analytics
What is your area of specialisation?
Retail
Location
Gurgaon
Job Type
Permanent
Job Reference
JN-052026-7018698

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.