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CRM

Mumbai Permanent View Job Description
The CRM role involves managing customer relationships and ensuring a seamless experience throughout the property-buying process. The position requires expertise in client communication and a thorough understanding of the property industry.
  • Premium residential and commercial projects Developer
  • Modern design with functional living spaces

About Our Client

This opportunity is with a large organization in the property industry, known for its focus on delivering quality projects and customer satisfaction. The company operates within the building and construction sector and is committed to excellence in the real estate domain.

Job Description

  • Service Design and Delivery: * Ensure consistent service delivery across all touchpoints including Sales Offices, Customer's Home/Office visits, phone/email/SMS communications, and documentation.
  • Develop and implement SOPs and checklists for all processes to uphold high service quality standards.
  • Monitor Customer Satisfaction, make necessary enhancements, and design daily workflows for efficient workload management. Transactional Process Management:
  • Manage payment collections, accurate documentation, and efficiently resolve queries and systemic issues.
  • Maintain low complaint escalation and cancellation rates while ensuring high revenue assurance. Business Process and Re-engineering: * Establish streamlined processes for quick Turnaround Time (TAT) and response times.
  • Conduct qualitative and quantitative assessments to optimize revenue and operational efficiency.
  • Manage post-sale operations within CRM and implement regulatory compliance.
  • Contribute to SAP & SFDC implementation across projects. Overall Responsibilities:
  • Ensure high customer satisfaction, define service standards, lead end-to-end customer lifecycle management, optimize processes, collaborate with teams, and develop revenue optimization strategies and manage team performance.
  • Lead and motivate team, define KPIs, provide guidance and support for development, and recognize and reward high performance

The Successful Applicant

  • Preferably 20+ Years of experience in areas pertaining to Customer Relationship Management.
  • The candidate should have at least 10 years of hard-core Real Estate Customer Service experience and been involved directly in Customer Care operations.

What's on Offer

  • Competitive salary package.
  • Opportunities to grow within the property and building & construction industry.
  • Work in a collaborative environment with a focus on customer satisfaction.
  • Supportive company culture that values professional development.
  • Engage with a diverse range of clients and projects.



If you are passionate about the property industry and customer relationship management, we encourage you to apply for this exciting opportunity.

Quote job ref
JN-062026-7042768

Job summary

Function
Property
Sub Sector
Sales
What is your area of specialisation?
Property & Construction
Location
Mumbai
Job Type
Permanent
Job Reference
JN-062026-7042768

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.