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AVP/VP - Enterprise Technology Leader - Noida/Pune

Noida Permanent Work from Home or Hybrid View Job Description
Enterprise Technology Leader is responsible for transforming enterprise technology infrastructure and operations into an AI‑driven, autonomous, secure, and future‑ready digital ecosystem. The role leads global technology operations-covering digital workplace, service desk, asset management, automation, and large partner ecosystems-while driving strategic roadmaps, operational excellence, and end‑user experience enhancement.
  • Be recognised as a Senior Leader in a leading IT Services Organization
  • You'll join a high-performing business, backing talented individuals

About Our Client

The client is a global digital operations and analytics leader known for partnering with large enterprises across industries to modernize technology, optimize processes, and drive digital transformation. They operate at significant scale with multi‑geography delivery centers, a strong focus on technology‑led transformation, and a mature enterprise technology environment that supports 24×7 global operations.

Job Description

Key Responsibilities1. Enterprise Technology Strategy & AI‑Driven Transformation

  • Lead the enterprise-wide technology infrastructure & operations strategy, embedding AI to move from reactive to predictive and autonomous operations (AIOps).
  • Build and drive the AI strategy & roadmap, elevating user experience and modernizing service management across digital workplace, service desk, and asset management.



2. Technology Operations Leadership

  • Oversee Digital Workplace Services, Service Desk, Asset Management, automation strategy, and overall enterprise tech‑ops delivery.
  • Ensure reliable, secure, scalable operations across multi‑geography, 24x7 environments.



3. Service Management Transformation

  • Drive end‑to‑end service management improvements, modernizing processes, standards, and platforms (e.g., ServiceNow) to elevate user experiences.
  • Identify, optimize, and govern critical enterprise support processes and metrics.



4. Enterprise Delivery & Architecture Alignment

  • Lead India‑based delivery teams and ensure synergy across global capability groups for technology architecture, engineering, and operations.
  • Govern delivery for enterprise systems (ERP, HCM, CRM, portals) and participate in architecture/design discussions and program governance meetings.



5. Vendor, Partner & Ecosystem Management

  • Manage strategic partnerships with OEMs, cloud providers, big consulting firms, and niche tech partners, ensuring governance, co‑creation, and innovation.
  • Act as a key liaison with equipment suppliers, service management platform teams, and global delivery partners.



6. Cloud‑First Enterprise Operations

  • Ensure a robust, scalable cloud‑first technology ecosystem supporting enterprise processes across the value chain (e.g., hire‑to‑rehire, record‑to‑report).
  • Strengthen interoperability and enable best‑of‑breed platform integrations.



7. Digitization, Automation & Innovation

  • Drive adoption of AI/ML, intelligent automation, workflow platforms, Web 3.0, metaverse, and integration technologies.
  • Align architecture, engineering, cyber‑security, and operations teams to support digitization goals.



8. Talent Leadership & Organizational Development

  • Lead large teams (direct, partner, virtual), including succession planning, retention, and leadership development.
  • Scale digital workplace capability (devices, software, licenses) in line with business growth.



9. Stakeholder, CXO & Industry Engagement

  • Engage with CXOs, business unit heads, internal and external auditors, and industry forums.
  • Represent enterprise tech operations in leadership committees, transformation forums, and capability showcases.


The Successful Applicant

  • A visionary enterprise technology leader with a strong AI‑first mindset, capable of transforming tech‑ops into predictive and autonomous operations.
  • 20-25 years of experience leading large‑scale enterprise technology infrastructure, operations, and transformation across global, 24×7 environments.
  • Deep expertise in Digital Workplace Services, Service Desk, Asset Management, ITSM, and technology operations.
  • Proven track record in driving AI/ML‑enabled automation, AIOps, workflow automation, and digitization programs.
  • Strong background in cloud‑first architecture, with hands-on experience across cloud platforms and enterprise systems (ERP, HCM, CRM).
  • Experienced in governing technology delivery, architecture, engineering, and enterprise tech serviceability frameworks.
  • Demonstrated ability to lead large, diverse, multi‑geography teams-including partners, vendors, and virtual teams.
  • Skilled in service management transformation, modern ITSM practices, and driving superior end‑user experience.
  • Strong vendor management capabilities, with experience influencing OEMs, cloud providers, Big 4 consulting firms, and strategic partners.
  • High executive presence with ability to engage CXOs, business unit heads, internal tech leaders, and industry forums.
  • Solid understanding of global technology operations including network, UC&C, telephony, cloud infrastructure, and cyber‑security alignment.
  • Strong orientation toward data-driven decision making, governance, reporting, dashboards, and operational excellence.
  • Skilled in organizational leadership with strengths in succession planning, talent development, retention, and building future-ready teams.
  • Excellent communication, collaboration, influencing, and stakeholder management skills.
  • Educational foundation in engineering or computer science, with MBA preferred and certifications like ITIL, PRINCE2, PMP, cloud credentials as added advantages.

What's on Offer

The role offers the opportunity to lead the transformation of a large‑scale, global enterprise technology ecosystem, driving an AI‑first evolution of infrastructure and operations with direct visibility to CXOs and enterprise leadership. It positions the candidate to shape strategy, influence multi‑geography technology landscapes, and lead high‑impact modernization initiatives, backed by strong ownership, scale, and executive influence.

Quote job ref
JN-032026-6975517

Job summary

Function
Information Technology
Sub Sector
Infrastructure Management
What is your area of specialisation?
Technology & Telecoms
Location
Noida
Job Type
Permanent
Job Reference
JN-032026-6975517
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.