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We are seeking a dynamic and strategic leader to head our Customer Experience function. This is a confidential leadership role with a leading NBFC, focused on delivering exceptional customer journeys across digital and physical touchpoints. The ideal candidate will bring deep expertise in customer-centric design, service excellence, and digital transformation.
This role serves as the strategic nerve centre to the MD & CEO, driving institutional strategy, transformation initiatives, and cross-government coordination. It combines strategy, policy, execution, and stakeholder management in a high-visibility leadership-facing position
This role focuses on leading customer experience transformation by integrating AI, automation, and regulatory excellence across servicing operations. It involves driving customer satisfaction, improving service quality, and modernizing workflows into digital-first journeys.
The incumbent will be responsible for directly working with the top leadership and building the next phase of growth channel for the firm.
The AVP - Debt Syndication will play a pivotal role in structuring and executing debt transactions for clients in the business services sector. The role is based in New Delhi and requires expertise in banking and financial services to deliver tailored solutions.
Lead the end-to-end credit risk function, including underwriting strategy, policy design, and portfolio risk management for a growing NBFC. This role is critical in ensuring sustainable growth by balancing risk, profitability, and regulatory alignment.
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