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You will have a key role in advancing how GIA utilises available data for its risk assessment and assurance planning, aiming to integrate this into a real-time data-led ecosystem. Your responsibilities include driving innovation and increasing the productivity of the audit function through the use of data, automation, predictive models, and AI. Additionally, you will be responsible for establishing a local team with direct line management duties.
This role focuses on leading CCaaS (Cloud Contact Center as a Service) transformation programs, designing and implementing omni-channel contact center solutions integrated with AI, automation, and analytics to enhance customer experience and agent efficiency. It requires expertise in cloud platforms (Amazon Connect, Genesys, NICECXOne), conversational AI, and complex integrations.
The role of the AI COO in the Analytics department involves overseeing and governing implementation of AI-driven strategies to enhance business operations. Operational Excellence frameworks, resource management, program management etc will be broader charter to achieve profitability.
The Practice Head - Gen AI will lead the vision, strategy, and P&L for the Generative AI practice, driving innovation and large-scale AI/ML solution delivery across industries. This person will build and mentor high-performing teams, fosters innovation, and partners with clients to deliver scalable, ethical, and high-impact GenAI solutions.
This is a senior leadership role in the data science group, responsible for driving strategic analytics initiatives and nurturing a high-performing team. The position involves designing scalable solutions for complex business problems and managing client relationships at the C-suite level.
We are seeking a motivated Category Head to lead and drive the sales and strategy within the D2C sector. The role focuses on category management, driving PnL, growth, and ensuring alignment with a strong omnichannel presence.
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