Manager jobs Gurgaon

The Marketing Communications Manager has to develop and implement comprehensive marketing strategies to achieve business objectives, creating and distributing marketing materials across various channels.

This role also involves managing brand identity, collaborating with cross-functional teams, analyzing campaign results, and optimizing marketing budgets to drive effective marketing initiatives.

Working with the Procurement Manager, the Procurement Senior Analyst will support the key objective of reducing the firm's supply chain risk by always ensuring contractual compliance, taking responsibility for ongoing reporting and managing existing procurement systems to help maintain integrity of data.

As a Senior Manager in Research, Brand & Communications Strategy, you'll be instrumental in developing compelling brand narratives and strategic communication plans for clients.

The role will involve working closely with a range of people of all levels of seniority across the firm, including Partners, Managers, and others with co-ordination/team leadership responsibilities. The team is welcoming, inclusive, driven by providing a high level of service, and collaborative in terms of how we work. Lots of training and assistance will be provided.

The Sales & Business Development Manager - Acoustics will take ownership the business vertical and manage projects from concept stage to execution. He/She should have a strong network of Architects and Acoustics Consultants across the country.

The client is looking for a results-oriented Regional Sales & Operations Manager with a strong background in modern trade retail within the cosmetics industry.

The GM Procurement will lead and develop strategy for all procurement operations, ensuring cost-effective acquisition of materials.

The role involves leading credit underwriting for mid-to-large corporate anchors in the Supply Chain Finance vertical, including structuring parameterized products, assessing new and renewal programs, and monitoring portfolio health through defined risk triggers. It also requires end-to-end program implementation, stakeholder coordination, and training the sales team on product execution, documentation, and disbursal.

• Work as an Engineer Leader with a team of Backend and Front End Engineers
• Build a collaborative culture with Product Managers & UX Desginers

Job Summary:We are looking for a proactive L1 Support & IT Monitoring professional to oversee IT systems, monitor infrastructure health, and provide first-level troubleshooting. The ideal candidate will have a keen eye for issue detection, basic troubleshooting skills, and the ability to escalate incidents efficiently.

Key Responsibilities:Monitoring & Incident Management:

• Continuously monitor IT infrastructure, servers, networks, and applications using monitoring tools.
• Detect and analyze alerts, ensuring timely resolution or escalation.
• Log, categorize, and track incidents in the ticketing system.
• Escalate unresolved issues to L2/L3 teams based on severity and impact.

L1 Technical Support:

• Handle basic troubleshooting for hardware, software, network, and system issues.
• Assist users with login issues, connectivity problems, and common software queries.
• Reset passwords, manage user access, and resolve minor IT service requests.
• Perform initial analysis of logs and alerts before escalating.

Documentation & Reporting:

• Maintain logs of system health, alerts, and resolutions.
• Prepare daily/weekly reports on incidents and system performance.
• Update knowledge base articles for frequently occurring issues.

Key Skills & Qualifications:Technical Skills:

• Basic knowledge of Windows/Linux operating systems.
• Familiarity with network troubleshooting (IP, DNS, VPN, etc.).
• Exposure to IT monitoring tools (e.g., Dynatrace, Kibana, Nagios, SolarWinds, Zabbix, etc.).
• Knowledge of ticketing tools like ServiceNow, JIRA, or Remedy.
• Understanding of cloud environments (AWS/Azure) is a plus.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work in a shift-based environment, including nights/weekends.
• Quick learner with a proactive mindset.

Preferred Qualifications:

• Education: Bachelor's degree/Diploma in IT, Computer Science, or related field.
• Certifications: ITIL Foundation, CCNA (preferred but not mandatory).
• Experience: 1-3 years in IT support, monitoring, or helpdesk roles.

Job Description:

• User Support: Provide technical support to end users, including troubleshooting

and resolving issues related to Azure AD, O365, device management, and general

software/hardware issues.

• System Monitoring: Monitor the health and performance of IT systems, ensuring

the availability and security of cloud services (Azure, AWS) and on-premises

infrastructure.

• Script Automation: Create and maintain scripts in PowerShell and Bash to

automate routine tasks such as user provisioning, system updates, and backups.

• Cloud Resource Management: Use Terraform and other IaC tools to deploy,

manage, and scale cloud infrastructure resources across AWS and Azure

environments.

• Device Management: Assist with device enrollment in MDM solutions, ensuring

devices are secure and compliant with company policies.

• Network Support: Troubleshoot basic networking issues, including connectivity

problems and configuration of firewalls, switches, and routers.

• System Maintenance: Perform regular updates and maintenance on Linux and

Windows systems to ensure they are secure and running efficiently.

• Documentation: Maintain accurate documentation of IT processes,

troubleshooting guides, and cloud infrastructure configurations.Key Skills:

• 3-4 years of experience in similar role

• Azure Active Directory: User management, security settings, software installation,

end-user troubleshooting.

• Microsoft O365: Admin support for Exchange, Teams, SharePoint.
• Device Enrollment: MDM solutions, device security.
• Scripting: PowerShell, Bash, and Linux shell scripting.
• Basic Networking: Connectivity troubleshooting, basic configurations.
• Operating Systems: Support for Linux and Windows.
• Cloud Services: Familiarity with AWS, Azure.
• Infrastructure as Code (IaC): Experience with Terraform for provisioning and

managing cloud resources.

• Automation: Ability to automate tasks using scripting and IaC tools

• Some aspect of security and cyber security understanding is appreciated.

Job purpose: The Service Manager will be part of the global delivery team to oversee in-charge region's technical aspects of e-Store business platform and to lead regional L2, L3, technical members as eStore operations lead.

The role covers eStore operations team's responsibilities and performance outcome.Location- Gurgaon

Shift- Rotational shift, Hybrid

Key accountability:

• Main point of contact for support service
• Act as senior consultant for Regional ITC by providing technical advice and consultation on eStore platform
• Clarify each region's requirement for eStore maintenance or enhancement
• Co-ordinated with maintenance team regarding requirements from Subs(e.g. predefined solutions, guidelines, bug-fix and any source code modification within 5 MD)
• Serve as a liaison and primary point of contact between Subs/Regional ITC and maintenance team to evaluate, prioritize and manage all the requests escalated
• Perform resource allocation and workload assignment according to delivery requirement
• Develop work plan for deliverables
• Ensure that deliverables are achieved beyond client expectation
• Report delivery status to client and develop delivery documentations
• Provide support to respective countries during different time zones
• Develop own professional learning of SAP Hybris products/technologies and solutions, Should be self-motivated to keep himself/herself updated on latest SAP Hybris product/ technologies and Solutions
• Improve consulting skills, application and implementation expertise in the product and industry
• Supervise team members to determine how well they function in their jobs on a day-to-day basis
• Provide coaching & development

Qualification:

• Bachelor's degree required in computer science, software engineering
• Must have knowledge of Hybris as well as ticketing tools like JIRA
• Excellent communication, interpersonal, problem solving skills required
• Should have 7+ years of experience in e-Commerce technologies like SAP Hybris.

Experience:

• Experience in working with users to define their business requirements
• 10+years of experience in managing Operations, out of which 7+ years of experience preferably around e-Commerce technologies such as SAP Hybris
• Should have B2B/ B2C domain experience
• Knowledge of defined Service Level Agreements (SLAs)
• Strong organizational skills, Proven record of making operations efficient and in-depth knowledge of Industry best practices