Manager jobs Gurgaon

The Sales & Business Development Manager - Acoustics will take ownership the business vertical and manage projects from concept stage to execution. He/She should have a strong network of Architects and Acoustics Consultants across the country.

The role involves leading credit underwriting for mid-to-large corporate anchors in the Supply Chain Finance vertical, including structuring parameterized products, assessing new and renewal programs, and monitoring portfolio health through defined risk triggers. It also requires end-to-end program implementation, stakeholder coordination, and training the sales team on product execution, documentation, and disbursal.

Job Summary:We are looking for a proactive L1 Support & IT Monitoring professional to oversee IT systems, monitor infrastructure health, and provide first-level troubleshooting. The ideal candidate will have a keen eye for issue detection, basic troubleshooting skills, and the ability to escalate incidents efficiently.

Key Responsibilities:Monitoring & Incident Management:

• Continuously monitor IT infrastructure, servers, networks, and applications using monitoring tools.
• Detect and analyze alerts, ensuring timely resolution or escalation.
• Log, categorize, and track incidents in the ticketing system.
• Escalate unresolved issues to L2/L3 teams based on severity and impact.

L1 Technical Support:

• Handle basic troubleshooting for hardware, software, network, and system issues.
• Assist users with login issues, connectivity problems, and common software queries.
• Reset passwords, manage user access, and resolve minor IT service requests.
• Perform initial analysis of logs and alerts before escalating.

Documentation & Reporting:

• Maintain logs of system health, alerts, and resolutions.
• Prepare daily/weekly reports on incidents and system performance.
• Update knowledge base articles for frequently occurring issues.

Key Skills & Qualifications:Technical Skills:

• Basic knowledge of Windows/Linux operating systems.
• Familiarity with network troubleshooting (IP, DNS, VPN, etc.).
• Exposure to IT monitoring tools (e.g., Dynatrace, Kibana, Nagios, SolarWinds, Zabbix, etc.).
• Knowledge of ticketing tools like ServiceNow, JIRA, or Remedy.
• Understanding of cloud environments (AWS/Azure) is a plus.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work in a shift-based environment, including nights/weekends.
• Quick learner with a proactive mindset.

Preferred Qualifications:

• Education: Bachelor's degree/Diploma in IT, Computer Science, or related field.
• Certifications: ITIL Foundation, CCNA (preferred but not mandatory).
• Experience: 1-3 years in IT support, monitoring, or helpdesk roles.

Job Description:

• User Support: Provide technical support to end users, including troubleshooting

and resolving issues related to Azure AD, O365, device management, and general

software/hardware issues.

• System Monitoring: Monitor the health and performance of IT systems, ensuring

the availability and security of cloud services (Azure, AWS) and on-premises

infrastructure.

• Script Automation: Create and maintain scripts in PowerShell and Bash to

automate routine tasks such as user provisioning, system updates, and backups.

• Cloud Resource Management: Use Terraform and other IaC tools to deploy,

manage, and scale cloud infrastructure resources across AWS and Azure

environments.

• Device Management: Assist with device enrollment in MDM solutions, ensuring

devices are secure and compliant with company policies.

• Network Support: Troubleshoot basic networking issues, including connectivity

problems and configuration of firewalls, switches, and routers.

• System Maintenance: Perform regular updates and maintenance on Linux and

Windows systems to ensure they are secure and running efficiently.

• Documentation: Maintain accurate documentation of IT processes,

troubleshooting guides, and cloud infrastructure configurations.Key Skills:

• 3-4 years of experience in similar role

• Azure Active Directory: User management, security settings, software installation,

end-user troubleshooting.

• Microsoft O365: Admin support for Exchange, Teams, SharePoint.
• Device Enrollment: MDM solutions, device security.
• Scripting: PowerShell, Bash, and Linux shell scripting.
• Basic Networking: Connectivity troubleshooting, basic configurations.
• Operating Systems: Support for Linux and Windows.
• Cloud Services: Familiarity with AWS, Azure.
• Infrastructure as Code (IaC): Experience with Terraform for provisioning and

managing cloud resources.

• Automation: Ability to automate tasks using scripting and IaC tools

• Some aspect of security and cyber security understanding is appreciated.