Director jobs in India

The Head of Data and Compliance role focuses on ensuring data quality, security, and regulatory compliance within critical IT applications, particularly in SAP for Employee Health & Safety, Global Trade Services, and Global Label Management. This role requires expertise in data migration, master data management, and team development to support India operations from an IT perspective.

Job Description:

• User Support: Provide technical support to end users, including troubleshooting

and resolving issues related to Azure AD, O365, device management, and general

software/hardware issues.

• System Monitoring: Monitor the health and performance of IT systems, ensuring

the availability and security of cloud services (Azure, AWS) and on-premises

infrastructure.

• Script Automation: Create and maintain scripts in PowerShell and Bash to

automate routine tasks such as user provisioning, system updates, and backups.

• Cloud Resource Management: Use Terraform and other IaC tools to deploy,

manage, and scale cloud infrastructure resources across AWS and Azure

environments.

• Device Management: Assist with device enrollment in MDM solutions, ensuring

devices are secure and compliant with company policies.

• Network Support: Troubleshoot basic networking issues, including connectivity

problems and configuration of firewalls, switches, and routers.

• System Maintenance: Perform regular updates and maintenance on Linux and

Windows systems to ensure they are secure and running efficiently.

• Documentation: Maintain accurate documentation of IT processes,

troubleshooting guides, and cloud infrastructure configurations.Key Skills:

• 3-4 years of experience in similar role

• Azure Active Directory: User management, security settings, software installation,

end-user troubleshooting.

• Microsoft O365: Admin support for Exchange, Teams, SharePoint.
• Device Enrollment: MDM solutions, device security.
• Scripting: PowerShell, Bash, and Linux shell scripting.
• Basic Networking: Connectivity troubleshooting, basic configurations.
• Operating Systems: Support for Linux and Windows.
• Cloud Services: Familiarity with AWS, Azure.
• Infrastructure as Code (IaC): Experience with Terraform for provisioning and

managing cloud resources.

• Automation: Ability to automate tasks using scripting and IaC tools

• Some aspect of security and cyber security understanding is appreciated.

Job purpose: The Service Manager will be part of the global delivery team to oversee in-charge region's technical aspects of e-Store business platform and to lead regional L2, L3, technical members as eStore operations lead.

The role covers eStore operations team's responsibilities and performance outcome.Location- Gurgaon

Shift- Rotational shift, Hybrid

Key accountability:

• Main point of contact for support service
• Act as senior consultant for Regional ITC by providing technical advice and consultation on eStore platform
• Clarify each region's requirement for eStore maintenance or enhancement
• Co-ordinated with maintenance team regarding requirements from Subs(e.g. predefined solutions, guidelines, bug-fix and any source code modification within 5 MD)
• Serve as a liaison and primary point of contact between Subs/Regional ITC and maintenance team to evaluate, prioritize and manage all the requests escalated
• Perform resource allocation and workload assignment according to delivery requirement
• Develop work plan for deliverables
• Ensure that deliverables are achieved beyond client expectation
• Report delivery status to client and develop delivery documentations
• Provide support to respective countries during different time zones
• Develop own professional learning of SAP Hybris products/technologies and solutions, Should be self-motivated to keep himself/herself updated on latest SAP Hybris product/ technologies and Solutions
• Improve consulting skills, application and implementation expertise in the product and industry
• Supervise team members to determine how well they function in their jobs on a day-to-day basis
• Provide coaching & development

Qualification:

• Bachelor's degree required in computer science, software engineering
• Must have knowledge of Hybris as well as ticketing tools like JIRA
• Excellent communication, interpersonal, problem solving skills required
• Should have 7+ years of experience in e-Commerce technologies like SAP Hybris.

Experience:

• Experience in working with users to define their business requirements
• 10+years of experience in managing Operations, out of which 7+ years of experience preferably around e-Commerce technologies such as SAP Hybris
• Should have B2B/ B2C domain experience
• Knowledge of defined Service Level Agreements (SLAs)
• Strong organizational skills, Proven record of making operations efficient and in-depth knowledge of Industry best practices