Communications jobs Gurgaon

The Marketing Communications Manager has to develop and implement comprehensive marketing strategies to achieve business objectives, creating and distributing marketing materials across various channels.

This role also involves managing brand identity, collaborating with cross-functional teams, analyzing campaign results, and optimizing marketing budgets to drive effective marketing initiatives.

As a Senior Manager in Research, Brand & Communications Strategy, you'll be instrumental in developing compelling brand narratives and strategic communication plans for clients.

The Business Operations Analyst will provide data-driven insights, support efficient business reviews and manage CEO/CoS office projects to improve decision-making, process efficiency and cross-functional communication.

Job Summary:We are looking for a proactive L1 Support & IT Monitoring professional to oversee IT systems, monitor infrastructure health, and provide first-level troubleshooting. The ideal candidate will have a keen eye for issue detection, basic troubleshooting skills, and the ability to escalate incidents efficiently.

Key Responsibilities:Monitoring & Incident Management:

• Continuously monitor IT infrastructure, servers, networks, and applications using monitoring tools.
• Detect and analyze alerts, ensuring timely resolution or escalation.
• Log, categorize, and track incidents in the ticketing system.
• Escalate unresolved issues to L2/L3 teams based on severity and impact.

L1 Technical Support:

• Handle basic troubleshooting for hardware, software, network, and system issues.
• Assist users with login issues, connectivity problems, and common software queries.
• Reset passwords, manage user access, and resolve minor IT service requests.
• Perform initial analysis of logs and alerts before escalating.

Documentation & Reporting:

• Maintain logs of system health, alerts, and resolutions.
• Prepare daily/weekly reports on incidents and system performance.
• Update knowledge base articles for frequently occurring issues.

Key Skills & Qualifications:Technical Skills:

• Basic knowledge of Windows/Linux operating systems.
• Familiarity with network troubleshooting (IP, DNS, VPN, etc.).
• Exposure to IT monitoring tools (e.g., Dynatrace, Kibana, Nagios, SolarWinds, Zabbix, etc.).
• Knowledge of ticketing tools like ServiceNow, JIRA, or Remedy.
• Understanding of cloud environments (AWS/Azure) is a plus.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work in a shift-based environment, including nights/weekends.
• Quick learner with a proactive mindset.

Preferred Qualifications:

• Education: Bachelor's degree/Diploma in IT, Computer Science, or related field.
• Certifications: ITIL Foundation, CCNA (preferred but not mandatory).
• Experience: 1-3 years in IT support, monitoring, or helpdesk roles.

SFDC Developer JDJob Role - Senior SFDC Developer

Work location - Gurugram

Relevant SFDC Experience - 4years to 8 years

• Developers must have minimum 4-year experience in SFDC implementation.
• Salesforce development certification (highly desired)
• Excellent organizational, verbal and written communication skills
• Strong SFDC knowledge and Integration components for SFDC (for example, SFDC APIs, Apex, trigger, batch apex, Schedulable apex , future method configuration and etc.)
• Strong knowledge on Salesforce AURA components and LWC Components. (AURA is must)
• Strong knowledge on Salesforce REST API Integrations. (REST API is must)
• 4+ years' experience with end to end Salesforce.com implementations, integrations, and enhancement projects
• Experience with Sales and Service Cloud.
• Solid understanding of SaaS and CRM development processes and methodologies
• Work with leads to transform and develop new requirements into designs, development approaches and implementation
• Integration experience with other Salesforce Applications and External system
• Create supporting technical documentation and detailed design specifications
• Managing development schedule and human resource.
• Create testing and implementations plans, including user training and documentation.
• Participate in the planning/analysis of business requirements for system changes and enhancements.
• Candidate should have working experience as Salesforce developer providing customization, development, enhancement and support for Saleforce.com CRM Applications.
• Must have at least 5 Years of SFDC development experience
• Should have hands on development experience with Apex, Visual Force page design, Triggers etc.
• Should have through understanding of configuration options.
• Must have Bachelor degree and PD 1 Certification.

Job Description for Adobe Technical Resource (RT-CDP)Job Title: Adobe RT-CDP Technical Expert

Location: Gurugram

Experience: 5-8 years of relevant experience

Work Model: 24*7 SupportJob Summary:

1. Designing, Implementing, and Maintaining Adobe Real-Time Customer Data Platform (RT-CDP)
2. Working closely with Marketing, Analytics, Business, RHQs and IT teams to ensure seamless data integration, technical enhancements, and customer experience orchestration.

Responsibilities:

• Design, implement, and maintain Adobe Real-Time CDP, including data ingestion, profiling, and segmentation and technical enhancements
• Develop and maintain data models, schemas to support customer data management and analysis
• Collaborate with stakeholders to gather requirements, design solutions, and implement new features and functionalities
• Troubleshoot issues, perform root cause analysis, and resolve technical problems in Adobe CDP
• Ensure data quality, integrity, and compliance with organizational standards and regulatory requirements (Data Governance)
• Stay up-to-date with Adobe product roadmaps, releases, and best practices, applying knowledge to continuously improve the Adobe stack
• Mentor junior team members, providing guidance and training on Adobe CDP
• Utilize Query Service in CDP to create custom queries, aggregate data, and generate insights
• Configure new data sources, such as CRM, ERP, or social media platforms, to ingest into CDP
• Set up new destinations in CDP, such as Adobe Campaign Classic

Requirements:

• 5+ years of hands-on experience with Adobe Real-Time CDP
• Strong understanding of customer data management, data modeling, and data governance principles
• Experience with data integration, APIs, and cloud-based architectures
• Proven track record of successfully implementing and maintaining large-scale Adobe projects
• Excellent problem-solving skills, with the ability to troubleshoot complex technical issues
• Strong communication and collaboration skills, with experience working with cross-functional teams
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Adobe Certified Expert in Real-Time CDP is a plus
• Migration from Adobe Campaign Classic from v7 to v8 will be added advantage
• Implement IP warming strategies to ensure optimal email deliverability and reduce spam filters will be added advantage

Job purpose: The Service Manager will be part of the global delivery team to oversee in-charge region's technical aspects of e-Store business platform and to lead regional L2, L3, technical members as eStore operations lead.

The role covers eStore operations team's responsibilities and performance outcome.Location- Gurgaon

Shift- Rotational shift, Hybrid

Key accountability:

• Main point of contact for support service
• Act as senior consultant for Regional ITC by providing technical advice and consultation on eStore platform
• Clarify each region's requirement for eStore maintenance or enhancement
• Co-ordinated with maintenance team regarding requirements from Subs(e.g. predefined solutions, guidelines, bug-fix and any source code modification within 5 MD)
• Serve as a liaison and primary point of contact between Subs/Regional ITC and maintenance team to evaluate, prioritize and manage all the requests escalated
• Perform resource allocation and workload assignment according to delivery requirement
• Develop work plan for deliverables
• Ensure that deliverables are achieved beyond client expectation
• Report delivery status to client and develop delivery documentations
• Provide support to respective countries during different time zones
• Develop own professional learning of SAP Hybris products/technologies and solutions, Should be self-motivated to keep himself/herself updated on latest SAP Hybris product/ technologies and Solutions
• Improve consulting skills, application and implementation expertise in the product and industry
• Supervise team members to determine how well they function in their jobs on a day-to-day basis
• Provide coaching & development

Qualification:

• Bachelor's degree required in computer science, software engineering
• Must have knowledge of Hybris as well as ticketing tools like JIRA
• Excellent communication, interpersonal, problem solving skills required
• Should have 7+ years of experience in e-Commerce technologies like SAP Hybris.

Experience:

• Experience in working with users to define their business requirements
• 10+years of experience in managing Operations, out of which 7+ years of experience preferably around e-Commerce technologies such as SAP Hybris
• Should have B2B/ B2C domain experience
• Knowledge of defined Service Level Agreements (SLAs)
• Strong organizational skills, Proven record of making operations efficient and in-depth knowledge of Industry best practices