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Head of Operations(Life Insurance)

Mumbai Permanent View Job Description
Lead end-to-end operations of the life insurance business, ensuring efficient policy administration, claims management, underwriting support, customer servicing, compliance, and operational excellence while driving profitability and customer satisfaction.
  • Growth Opportunities
  • Lead the operations team

About Our Client

One of the leading growing life insurance brands based out of Mumbai.

Job Description

Key Responsibilities

  • Lead end-to-end operations across Branch Operations, Central Operations, Claims, Underwriting, Policy Servicing, Customer Service, and Process Excellence.
  • Drive operational efficiency, service quality, and productivity improvements across all functions.
  • Ensure timely and accurate processing of underwriting, claims, and policy servicing transactions.
  • Enhance customer experience through SLA adherence, complaint resolution, and service excellence initiatives.
  • Champion process optimization, automation, and digital transformation programs.
  • Establish strong governance, risk management, and regulatory compliance frameworks.
  • Monitor operational KPIs, identify improvement opportunities, and drive performance outcomes.
  • Collaborate with Distribution, Product, Technology, Risk, and Finance teams to support business growth.
  • Lead and develop high-performing operations teams while fostering a culture of accountability and continuous improvement.
  • Ensure scalable operating models that support organizational growth and customer-centricity.

The Successful Applicant

  • 17-20 years of experience in Operations, with significant leadership experience in the Life Insurance industry preferred.
  • Proven track record of leading multiple operational functions including Claims, Underwriting, Policy Servicing, Customer Service, Branch Operations, and Central Operations.
  • Strong understanding of life insurance operations, customer lifecycle management, and regulatory requirements.
  • Demonstrated success in driving operational excellence, process transformation, and digitalization initiatives.
  • Experience managing large, geographically dispersed teams and driving a high-performance culture.
  • Strong stakeholder management skills with the ability to collaborate effectively across Distribution, Product, Technology, Risk, and Finance functions.
  • Expertise in developing and monitoring operational KPIs, service standards, and governance frameworks.
  • Proven ability to improve customer experience while balancing risk, compliance, and operational efficiency.
  • Exposure to Lean Six Sigma, automation, workflow optimization, and continuous improvement methodologies is preferred.
  • Strong strategic thinking, problem-solving, and decision-making capabilities with a customer-centric mindset.



What's on Offer

  • Opportunity to lead the entire operations function of a fast-growing life insurance organization and play a key role in shaping business strategy.
  • Ownership of diverse, business-critical functions including Claims, Underwriting, Policy Servicing, Customer Service, Branch Operations, and Process Excellence.
  • Platform to drive large-scale digital transformation, automation, and operational excellence initiatives.
  • High visibility with senior leadership and the opportunity to influence enterprise-wide decision-making.



Quote job ref
JN-052026-7022463

Job summary

Function
Insurance
Sub Sector
Sales
What is your area of specialisation?
Insurance
Location
Mumbai
Job Type
Permanent
Job Reference
JN-052026-7022463

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.