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Head Lapse Management

Mumbai Permanent View Job Description
The Head Lapse Management will be responsible for driving strategies to reduce policy lapses and improve customer retention within the life insurance sector. This role requires expertise in analysing customer behaviour, implementing effective retention strategies, and ensuring alignment with company goals.
  • Competitive Pay
  • Opportunity to lead a PAN India vertical

About Our Client

This is an opportunity to join a large organization in the life insurance industry, known for its robust market presence and commitment to delivering innovative solutions. The company operates in a highly competitive market and focuses on offering tailored insurance products to meet the diverse needs of its customers.

Job Description

  • Develop and implement strategies to reduce lapse rates across life insurance policies.
  • Analyse customer behaviour and identify trends that may lead to policy lapses.
  • Collaborate with internal teams to design targeted retention campaigns and interventions.
  • Monitor and report on the effectiveness of lapse management initiatives.
  • Enhance customer engagement by introducing innovative communication strategies.
  • Provide insights to senior leadership on areas for improvement in customer retention.
  • Ensure compliance with regulatory requirements and internal policies in all activities.
  • Lead and mentor a team to achieve retention goals within the life insurance sector.

The Successful Applicant

A successful Head Lapse Management should have:

  • A strong understanding of the life insurance industry and lapse management processes.
  • Proven expertise in customer retention strategies and data-driven decision-making.
  • Experience in collaborating across departments to implement targeted initiatives.
  • Excellent analytical skills to interpret customer behaviour and lapse trends.
  • Strong leadership abilities to guide and manage a team effectively.
  • Knowledge of regulatory standards within the insurance industry.
  • A degree in business management, insurance, or a related field is preferred.

What's on Offer

  • A competitive salary package within the life insurance industry.
  • Opportunities for professional growth and leadership development.
  • A chance to work in a large organization with a strong market presence in Mumbai.
  • Inclusive company culture and a supportive work environment.



If you are looking for a challenging role in the life insurance sector based in Mumbai, apply now to make a meaningful impact in lapse management and customer retention.

Quote job ref
JN-042026-6996907

Job summary

Function
Insurance
Sub Sector
Sales
What is your area of specialisation?
Insurance
Location
Mumbai
Job Type
Permanent
Job Reference
JN-042026-6996907

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.