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Head - Lapse Management (Life Insurance)

Mumbai Permanent View Job Description
The Head - Lapse Management (Life Insurance) is responsible for driving sustained improvement in persistency ratios, reducing policy lapses, and maximizing renewal premium value across the life insurance portfolio.
  • Growth Opporunity
  • Be a part of an established Life Insurer

About Our Client

Known Brand in the Life Insurance Space

Job Description

  • Persistency & Lapse Strategy (Life Insurance Specific)
  • Design product‑wise and cohort‑wise lapse reduction strategies
  • Renewal Premium & Policy Continuation Management
  • Lapse Root Cause Analysis & Interventions
  • Distribution & Sales Collaboration
  • Customer Experience & Service Excellence
  • Digital, Analytics & Automation
  • Regulatory & Audit Compliance (IRDAI Focused)
  • Financial Impact & Value Protection
  • Team Leadership & Capability Building

The Successful Applicant

  • 12-20 years of experience in Life Insurance
  • 7-10+ years specifically in:
    • Persistency
    • Renewal Operations
    • Lapse Management
    • Customer Retention
  • Proven experience working with senior leadership, actuaries, and regulators
  • Deep understanding of Life Insurance product lifecycle
  • Strong knowledge of IRDAI regulations and persistency norms
  • Data‑driven decision‑making
  • Renewal economics and EV mindset

What's on Offer

Be a part of an established Life Insurer

Quote job ref
JN-042026-6994297

Job summary

Function
Insurance
Sub Sector
Sales
What is your area of specialisation?
Insurance
Location
Mumbai
Job Type
Permanent
Job Reference
JN-042026-6994297

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.