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The support team is responsible for the smooth functioning of one of the largest supply chain networks in INDIA.The primary role for the team member will be conducting technical analysis of issues and providing acceptable RCA along with permanent fix options.
SEA IT Servicedesk support Requirement:Role: Service Desk Engineer (L1)Preferred Exp Level - 4 to 6 Years.Shift Timings - 6:30pm to 03:30am (IST)Working Days - 5 days in a Week, Monday to FridayWork Mode - Hybrid (3 days in a Week compulsory office working)Location - Gurugram Position Summary: The resource will provide Level 1 IT EUC support and will act as a remote support technician to provide fast and useful technical assistance on User laptop/systems. He will answer queries on basic technical issues and offer advice to solve them. He must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution to end Users. Responsibilities: · Serving as initial point of contact for OS, MS Office, internal applications, hardware related issues and provide solutions thru remote technology.· Following up on any outstanding issues with customers regarding status and closure of· incidents/requests.· Performs basic problem solving and assistance on various Portals and Applications.· Manage user accounts updates, password resets.· Use internal ticketing system, to create, assign and resolve basic ticket requests.· Assign tickets to various other Admins and escalate to the next level accordingly.· Perform Basic troubleshooting such as FTP Access, Folder Access, Password resets, Account unlocking and Moving users in various OU's.· Use Remote support tools to remotely access user's devices to provide various type of support.· Use Instant messenger to communicate with users and to monitor IT-related questions as well as providing direct technical support accordingly.· Submit your recap of issues, blockages and escalation on a daily basis to the Tech Support Manager.Desired Skills & Experience:
Requirement:Windows AdministratorExperience Level - 10 to 12 Years.Shift Timings - As per roster shift (24*7)Working Days - 5 days in a Week, As per roster shift (24*7)Location - GurugramPosition Summary: Windows L2 Admin with 10+ years' experience of working for companies in related fields.The candidate should have good experience in Server Hardware, OS Support, Active Directory, DNS, DHCP, MS Cluster etcResponsibilities : · Install and configure Windows 2012, 2016 and 2019 servers· Troubleshoot OS performance/hang related issues· Troubleshoot File server related issues· Troubleshoot MS Cluster related issues· Analyze Memory Dump and drive the issues to closure· Manage and support issues related to OS Patching, HW Firmware upgrades · Manage Windows services such as Active directory, DHCP, DNS, Microsoft Cluster · Manage centralized antivirus solution such as Symantec · Able to provide support during Microsoft SQL, Oracle DB installation and troubleshooting · Manage virtual machines through VMware vSphere console · Optimizing physical and virtual systems and resource utilization, while continuing to provide system capacity analysis and planning · Configure, optimize, monitor, operate and maintain systems throughout lifecycle · Prepare System related issues RCA's post in depth analysis done and fix them for non occurrance· Support System annual maintenace related activies (Offline/Online)· Analyze repeated issues related to Server Hardware, OS performance and fix them· Identify areas of improvement and apply the automation to avoid manual effortsDesired Skills & Experience :· In depth understanding of Windows OS including MS Cluster· General understanding of Network· 10 to 12 years of experience in (OS Support, Active Directory, DNS, DHCP, MS Cluster etc)· Follow process such as ITSM (CI management, Change management, Incident management, etc)· Mid-to-high level fluency in English
Experience Level - 10 to 12 Years.Shift Timings - As per roster shift (24*7)Working Days - 5 days in a Week, As per roster shift (24*7)Location - GurugramPosition Summary: Linux L2 Admin with 10+ years' experience of working for companies in related fields.The candidate is responsible for effective installation/configuration, operation and maintenance of Linux systems.Responsibilities : · Responsible for deployment and management support of x86 - Linux · Redhat Linux OS installation, configuration, upgrade and patching· Expertise in Linux OS Administration, including patching and package management/maintenance· Optimizing physical and virtual systems and resource utilization, while continuing to provide system capacity analysis and planning· Troubleshoot Linux OS performance/hang related issues· Troubleshoot Linux OS Cluster related issues· Manage and support issues related to OS Patching, HW Firmware upgrades· Manage virtual machines through VMware vSphere console· Able to provide support during Microsoft SQL, Oracle DB installation and troubleshooting· Must be able to troubleshoot hardware and software issues and Escalate the issues to relevant Vendors· Supporting a virtualized Cloud environment and its underlying infrastructure· Prepare System related issues RCA's post in depth analysis done and fix them for non occurrance· Support System annual maintenace related activies (Offline/Online)· Analyze repeated issues related to Server Hardware, OS performance and fix them· Identify areas of improvement and apply the automation to avoid manual efforts· System security vulnerability identification and remediationDesired Skills & Experience :· Operating System install experience; familiar with automated deployments (Kickstart, Satellite, etc)· Scripting experience - BASH/shell, Python, Perl, or similar· System performance monitoring and troubleshooting (Zenoss, Cacti, Nagios, PRTG etc.)· High Availability RedHat Clustering experience· Good Comm Skills and Strong documentation skills· Follow process such as ITSM (CI management, Change management, Incident management, etc)· Bachelor's Degree preferred
This role overlooks both technical and managerial aspects of the Service desk team, ensuring effective support for internal staff through external service provider coordination
We are looking for a qualified System Windows L2 Admin with 10+ years' experience of working for companies in related fields. The candidate should have good experience in Server Hardware, OS Support, Active Directory, DNS, DHCP, MS Cluster etc.
Reporting to the Co-founder and COO, the Customer Success Manager is specifically tasked to help the clients maximize their use of our platform.This role is ideal for a highly motivated individual with excellent communication and presentation skills who is looking to move into a Sales / Product specialist role.
Client Acquisition: Identify and target potential clients within the Technology industry. Develop and execute strategies to onboard new accounts and establish long-lasting business relationships with our existing accounts.CXO Engagement: Engage with C-level executives and decision-makers within client organizations. Understand their business needs and provide tailored recruitment solutions along with other value added services.
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