Back to search

VP of Customer Support and Customer Success | SaaS | Bangalore

Bangalore Permanent View Job Description
As the Vice-President - Customer Experience, you will own the end-to-end post-go-live customer experience across all of the client accounts. You will ensure clients realize continuous value by driving strategic account management, building strong executive relationships, and enabling ongoing product adoption.
  • This is a 5 day WFO opportunity
  • Candidate should come from a SaaS product background

About Our Client

Our client is a bootstrapped and profitable SaaS product organization headquartered in Bangalore, with operations spanning India, Southeast Asia, and the Middle East

Job Description

  • You will lead and manage the entire post-go-live customer experience and account management function, ensuring enterprise clients realize continuous value.
  • You will oversee the Technical Account Management (TAM) and Customer Support teams, enabling them to deliver high-quality, consistent customer experience across all accounts.
  • You will drive customer delight by engaging proactively with senior client stakeholders, and ensuring predictable customer operations.
  • You will build and manage multi-level stakeholder relationships within enterprise customers, acting as their strategic partner and point of escalation.
  • You will drive system improvements aimed at tracking and improving customer health, driving customer outcomes and improving operational efficiency, influencing internal and external stakeholders as needed.

The Successful Applicant

  • 12-18 years of experience in customer experience, account management, service delivery, or operations within a SaaS or technology environment.
  • You have experience leading large customer-facing teams serving enterprise customers.
  • You have a track record of driving process improvements and solving complex operational challenges.
  • This is a Bangalore-based role. They work five days a week from the office, as they believe in-person interactions fuel innovation and agility

What's on Offer

  • A competitive salary within the industry standards.
  • Work with a pedigreed set of leadership
Quote job ref
JN-112025-6889272

Job summary

Function
Sales
Sub Sector
IT & Telecommunications
What is your area of specialisation?
Technology & Telecoms
Location
Bangalore
Job Type
Permanent
Job Reference
JN-112025-6889272

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.