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Technical Service Delivery Manager

Bangalore Permanent View Job Description
We are hiring a Service Delivery Manager to lead end-to-end delivery of complex integration programs, ensuring seamless execution and high customer satisfaction. This role requires strong leadership, stakeholder management, and the ability to deliver large-scale technical solutions across cross-functional teams.
  • Own and lead large-scale, integration programs for enterprise customers.
  • Partner with senior stakeholders to drive real business impact

About Our Client

Our client is a fast-growing SaaS organisation specialising in enterprise integrations (HRIS, IAM, and other SaaS platforms). They focus on delivering scalable, high-quality solutions for global customers, with a strong emphasis on delivery excellence and customer experience.

Job Description

  • Lead and mentor a team of 30+ professionals while owning end-to-end delivery of integration projects from planning through go-live
  • Act as the primary point of contact for customer leadership and executive stakeholders, translating technical progress into clear business outcomes
  • Oversee integration architecture and solution design while identifying and mitigating delivery risks, dependencies, and scope creep
  • Manage escalations and drive seamless execution across development, testing, and transition to steady-state operations, ensuring all documentation and SLAs are in place

The Successful Applicant

A successful Technical Service Delivery Manager should have:

  • 10-15 years of experience in delivery, program management, or consulting roles
  • Strong experience in system integrations (SaaS, HRIS, IAM, APIs)
  • Proven track record of managing large, cross-functional teams (20-30+)
  • Excellent stakeholder management skills, including CXO-level interaction
  • Strong understanding of integration architecture and data flows (how systems connect and exchange data)
  • Ability to manage complex programs in fast-paced, high-growth environments

What's on Offer

  • Opportunity to lead large, high-impact global programs
  • High visibility role with direct exposure to enterprise clients
  • Fast-paced, growth-oriented environment with strong ownership
  • Competitive compensation and long-term career progression
Quote job ref
JN-032026-6985052

Job summary

Function
Information Technology
Sub Sector
Service Delivery
What is your area of specialisation?
Technology & Telecoms
Location
Bangalore
Job Type
Permanent
Job Reference
JN-032026-6985052

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.