Senior Manager - Order To Cash

Pune Permanent
  • Opportunity to lead the entire O2C Tower for a top level multinational
  • Excellent pay and market leading benefits

About Our Client

Our client is one of the top 10 global companies by revenue in the shipping and logistics sector. Deploying a combination of cutting-edge technology and a clear business and people strategy, our client has won numerous awards in the last 5 years

Job Description

As a Senior Manager - Order To Cash, your role will include:

  • Ensuring that overall delivery of services to BUs meets or exceeds agreed KPIs and SLAs defined between Operating Companies and SSC and is within a strong internal control framework.
  • Providing the environment for the O2C team to achieve and sustain best practices in effectiveness, quality delivery and efficiency within a strong internal control framework which covers end to end O2C delivery through the Service Center Partnering with the Service Management team to:
  • Developing and track Service Level Agreements (SLA) to ensure service delivery excellence.
  • Providing input to service reporting.
  • Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case
  • Acting as a point of escalation within the O2C process for critical/complex service issues

The Successful Applicant

As a successful Senior Manager - Order To Cash you should possess:

  • Expertise in Order To Cash processes, including best practices, technologies, processes, procedures and tools
  • Experience of managing a client-service oriented function (preferably shared service setup) in areas like large corporate initiatives/projects, strategic thinking, relationship management, financial budgets and processes and recruiting, developing, coaching and monitoring employees.
  • Knowledge of general accounting practices, financial management, sourcing, and contracting processes
  • Ability to thinks strategically; taking a balanced short and long-term view when solving problems; ability to utilise information from a wide variety of sources

What's on Offer

  • Opportunity to work for an award winning multinational in its exciting shared services journey
  • Opportunity to scale into a leadership/ executive role
  • Industry-leading benefits, pay and rewards
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