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Senior Director Operations

Mumbai Permanent INR65 - INR90 per year View Job Description
The Sr. Director & Head - Operations, UK Distribution and Investor Solutions role involves providing strategic leadership and direction across Transfer Agency, Insurance, and Wealth, ensuring operational excellence and continuous improvement. The candidate will oversee all aspects of operations and service delivery, fostering a collaborative and empowered team culture while driving business transformation and client-focused initiatives
  • The role offers the chance to provide strategic leadership and direction
  • Impactful Work Environment -oversee all aspects of operations & service delivery

About Our Client

The client is a leading global provider of financial services and technology solutions, specializing in areas such as Transfer Agency, Insurance, and Wealth management

Job Description

Leading a team span for 1200 to 1500

Strategic Direction and Implementation:

  • Develop and implement strategies for operational business areas.
  • Establish current and long-term objectives, plans, and policies.



Operational Delivery:

  • Oversee all aspects of operations and service delivery, including contact center, complaints, breaches, asset servicing, settlement, reconciliations, and process automation.
  • Ensure functions meet and exceed expectations in line with regulatory requirements and corporate objectives.



Service Excellence:

  • Ensure delivery of excellent service with high quality and standards.
  • Drive continuous improvement and maintain a strong control framework.



Driving People Behaviors:

  • Instill accountability, proactive attitudes, and empowerment across the organization.
  • Promote a collaborative and non-siloed approach to activities and delivery.



Business Development and Change:

  • Evaluate and define operating environments for new business opportunities.
  • Support pre-sales activities and ensure readiness for business change programs.



Business Transformation:

  • Drive and implement transformation strategies to optimize operations and client service delivery.
  • Collaborate with business management functions to support activities.



Client Focus:

  • Maintain strong relationships and act as an integrated business partner.
  • Drive improvements to support services provided.



Developing People:

  • Measure individual performance fairly and accurately.
  • Recognize and develop key talent and ensure succession planning.



Financial Control:

  • Ensure accurate cost center management and reporting.
  • Manage operational expenses and drive strong financial control disciplines.



Continuous Improvement:

  • Implement lessons learned processes to address issues.
  • Investigate and resolve operational issues, enhancing best practices.



Performance Monitoring:

  • Ensure effective and accurate MI reporting.
  • Take action to remediate issues highlighted by MI.



Escalation:

  • Act as an escalation point for clients, direct reports, and operational teams.
  • Escalate issues to higher management as required.



Compliance & Regulatory Responsibilities:

  • Oversee compliance and risk across operations and client service.
  • Ensure appropriate standards of culture and conduct are instilled.



Risk Management:

  • Manage risk across operational teams and ensure mitigation.
  • Maintain accurate departmental risk registers and follow the Risk Governance Framework.



Operational Resilience:

  • Ensure robust resilience processes are in place and regularly tested.

The Successful Applicant



1.Proven Track Record:

  • Extensive experience in operational and client service environments, particularly within the financial services industry, asset management, or funds business.
  • Demonstrated ability to deliver results and drive change in high-pressure environments.



2. Leadership and People Management:

  • Excellent interpersonal skills with a proven ability to develop strong executive-level relationships.
  • Strong people management skills, capable of fostering a high-performing team and culture.



3. Strategic and Innovative Thinking:

  • Ability to develop and implement strategic plans and solutions.
  • Commercial awareness and a good grasp of technology issues, particularly in an onshore/offshore model.



4. Communication and Negotiation:

  • Excellent written and communication skills.
  • Effective negotiation skills and the ability to work collaboratively with cross-functional teams.



5. Compliance and Risk Management:

  • Knowledge of regulatory frameworks and compliance requirements.
  • Ability to manage risk across operational teams and ensure mitigation.



6. Continuous Improvement and Quality Focus:

  • Commitment to delivering quality services and driving continuous improvement.
  • Ability to implement lessons learned processes and enhance best practices.



7. Client and Customer Centric Approach:

  • Maintain a client and customer-centric approach, ensuring high standards of service delivery.
  • Ability to act as an integrated business partner and drive improvements in client services.

What's on Offer

  1. Strategic Leadership: Provide strategic direction
  2. Professional Growth: Gain valuable experience
  3. Competitive Compensation: Benefit from a competitive compensation package
Quote job ref
JN-022025-6665843

Job summary

Function
Banking & Financial Services
Sub Sector
Banking Operations
What is your area of specialisation?
Financial Services
Location
Mumbai
Job Type
Permanent
Job Reference
JN-022025-6665843

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.