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Senior Director - Knowledge Management - AI & Digital

Noida Permanent View Job Description
Lead the design and execution of enterprise-wide Knowledge Management strategy, integrating advanced tools, content governance, and analytics to enhance IT service delivery and innovation. Build and maintain knowledge infrastructure, foster a culture of knowledge sharing, ensure compliance, and drive stakeholder engagement, training, and change management to maximize knowledge asset value and business impact.
  • To be part of one of the largest IT services company in India
  • To be a part of a high performing data-driven culture that fosters innovation

About Our Client

The client is a global IT services and consulting company specializing in digital transformation, cloud, ERP, and industry-specific solutions for sectors like manufacturing, BFSI, life sciences, and energy. It combines deep domain expertise with next-gen technologies to help clients innovate and grow.

Job Description

The client is seeking a visionary Knowledge Management (KM) Leader to design and execute an enterprise-wide KM strategy, foster a culture of knowledge sharing, and leverage AI and digital tools for innovation, efficiency, and service excellence. The role ensures critical knowledge is captured, organized, and easily accessible to employees, partners, and clients.

The Successful Applicant

The candidate should come with 15+ years in IT services, including 5+ years in Knowledge Management. They must have expertise in IT service management, KM systems (SharePoint, Confluence, ServiceNow), and collaboration platforms. They should have proven ability to lead large-scale KM initiatives, drive adoption, and manage change. They should have strong leadership, strategic thinking, and innovation skills, with exposure to AI/ML and agile or digital transformation preferred.

What's on Offer

A lucrative and competitive compensation

An opportunity to work with a one of the largest IT services organisations in India and be part of a high performing data driven company that fosters innovations and encourages learning at every step.

Quote job ref
JN-072025-6797060

Job summary

Function
Information Technology
Sub Sector
Service Delivery
What is your area of specialisation?
Technology & Telecoms
Location
Noida
Job Type
Permanent
Job Reference
JN-072025-6797060

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.