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Senior Customer Success Manager - APAC | SaaS - Series B

Bangalore Permanent View Job Description
Your job as a Customer Success Manager (CSM) will be to ensure customers achieve their desired outcomes with the company's products or services. You will build strong relationships, offer continuous support, and proactively resolve issues to enhance customer satisfaction and retention. Additionally, you will gather feedback to contribute to the improvement of products and services.
  • - Work along with a game changing SaaS Product Company
  • - Manage the top 20% of Enterprise grade accounts for the client

About Our Client

Our client is a forward-thinking company that offers an advanced platform for automating and managing contracts. They aim to simplify the entire contract lifecycle, from creation and negotiation to execution and compliance. With a focus on efficiency, security, and scalability, they empower businesses to handle their legal documents effortlessly and reduce the risks associated with manual contract management. Their solution helps streamline workflows and ensures organizations stay compliant and productive.

Job Description



  • Serve as a trusted advisor, providing expert insights to help customers achieve business goals and deliver measurable outcomes through customised solutions.


  • Contribute to solution design and development, ensuring quality standards, user experience, and collaboration with internal teams for successful implementation.


  • Build expertise in CLM, industry trends, and emerging technologies, while managing product configuration and achieving certifications.


  • Establish strong customer relationships, manage expectations, facilitate workshops, oversee training, and ensure project quality, timelines, and financials are met.



The Successful Applicant

● A bachelor's degree in computer science, engineering, or a related field; a master's degree is preferred.
● Experience in a SaaS organization with at least one complete lifecycle of global enterprise application implementations, including hands-on cloud solution design.
● Over 7 years of consulting experience with a proven track record in successful end-to-end implementations.
● Strong expertise in solution design and the ability to architect complex systems meeting customer needs.
● Proven capability to translate customer requirements into tangible business value.
● Hands-on experience in product configuration, application design, and solution development.
● Exceptional communication and interpersonal skills to build trust and rapport with clients.
● *Demonstrated ability to manage multiple projects concurrently and deliver within tight deadlines.

What's on Offer

- Manage the top 20% of Enterprise grade clients

- Industry leading compensation + ESOP's

Quote job ref
JN-052025-6737778

Job summary

Function
Sales
Sub Sector
IT & Telecommunications
What is your area of specialisation?
Technology & Telecoms
Location
Bangalore
Job Type
Permanent
Job Reference
JN-052025-6737778

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.