Save Job Back to Search Job Description Summary Similar JobsOpportunity to work with a top NBFCChance to lead the operations for a regionAbout Our ClientOur client is an RBI registered NBFC in India with a strong workforce across multiple locations.Job DescriptionDevelop and execute quality control strategies and initiatives tailored to branches operating in rural areas of the East region of India.Establish and enforce quality standards and benchmarks for operations across rural branches, focusing on customer service, lending practices, and operational efficiency.Conduct regular audits and inspections to assess compliance with quality standards, regulatory requirements, and internal policies.Analyse branch performance data and quality metrics to identify trends, patterns, and areas for improvement.Monitor customer feedback and complaints related to service quality and take proactive measures to resolve issues and improve customer satisfaction.Oversee preparation and presentation of periodic reports on quality control performance, key findings, and recommendations to senior management.The Successful ApplicantA successful 'Regional Head BQC' should have:14+ years of overall experience in the branch quality control and last 6 - 7 years should be in a bank or NBFCOpen to relocate to the East Region of India - Kolkata/Patna/BhubaneshwarCandidate should come with experience of managing MFI, Risk, Internal audit and should be open to extensive travelWhat's on OfferJoin a top NBFC that values quality and customer service, and offers opportunities for professional growth in a collaborative work environment.Quote job refJN-112024-6593070Job summaryFunctionBanking & Financial ServicesSub SectorQuality/Change ManagementWhat is your area of specialisation?Financial ServicesLocationMumbaiJob TypePermanentJob ReferenceJN-112024-6593070