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Program Manager- Retail

International Permanent View Job Description
This role involves leading strategic planning, product/program design, and market analysis to drive growth in auto loan products while ensuring seamless cross-functional coordination across Business, Risk, Credit, Tech, and Sales. The Program Manager will oversee product lifecycle management, performance tracking, and process improvements to enhance customer experience and business outcomes.
  • Chance to work with a leading global organization in the market
  • Lucrative compensation

About Our Client

Captive Finance NBFC / Wholesale Automobile Lending Organization

Job Description

  • Strategic Planning: Defining the program vision and goals (e.g.increasing market share for specific loan types like new or used cars) that support the organization's long-term objectives.
  • Market Analysis: Analyzing market trends, competitor offerings, and customer demand to identify opportunities for new loan products or improvements to existing ones
  • Product/Program Design: Structuring loan programs, defining terms, interest rates, down payment requirements, and eligibility criteria tailored to different customer segments (e.g., new cars, used cars, electric vehicles-Cars)
  • Portfolio Performance Monitoring: Tracking key performance indicators (KPIs) defined in the Program parameters
  • Sales and Distribution Channel Management: Collaborating with sales teams, dealerships, and third-party intermediaries to drive loan origination volume and ensure a smooth operation.
  • Product Development & Implementation: Managing the lifecycle of auto loan products, including digital journeys, new feature builds, and offer implementation, from conception to closure.
  • Cross-Functional Coordination: Acting as a central hub to ensure seamless cooperation across various departments such as Business, Technology, Operations, Risk, Credit Policy, Marketing, and Sales.
  • Stakeholder Engagement: Serving as the primary liaison between project teams, senior leadership, external vendors, and clients, managing expectations and communication throughout the program life cycle.
  • Process Improvement: Continuously evaluating and enhancing existing processes and workflows to improve efficiency, effectiveness, and the overall customer experience.

The Successful Applicant

Experience & Domain Expertise:



  • 10-12 years in program/project management within the passenger vehicle or auto finance industry.


  • Strong understanding of auto loan products, including new cars, used cars, and EV financing.


  • Experience managing product lifecycles, digital journeys, and portfolio performance monitoring.



Skills & Competencies:



  • Proven ability in strategic planning, market analysis, and product/program design.


  • Strong cross-functional coordination, able to collaborate with Sales, Risk, Credit, Technology, Operations, and Marketing teams.


  • Experience in stakeholder management, serving as the primary liaison for leadership, vendors, and clients.


  • Track record in process improvement, efficiency optimization, and customer experience enhancement.



Education:



  • MBA (preferably in Finance, Marketing, or Strategy).



Behavioral Traits:



  • Analytical and data-driven, with the ability to translate insights into actionable program decisions.


  • Problem solver and influencer, capable of driving alignment across multiple stakeholders.


  • Comfortable in a high-growth, dynamic environment.

What's on Offer



  • Exposure to OEM-aligned finance programs, retail auto loan products, and digital lending initiatives


  • Opportunity to own end-to-end program management and influence product strategy


  • High cross-functional visibility across Sales, Risk, Credit, Operations, and Technology


  • Chance to drive innovation and process improvements in a structured, high-growth environment



Quote job ref
JN-122025-6903329

Job summary

Function
Banking & Financial Services
Sub Sector
Retail Banking
What is your area of specialisation?
Financial Services
Location
International
Job Type
Permanent
Job Reference
JN-122025-6903329

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.