Operations Head

Bangalore Permanent
  • A chance to be a part of the core leadership team
  • A chance to be a part of a fast growing interior design start-up

About Our Client

A fast growing interior design start-up in Bangalore focused on the high growth residential interiors market

Job Description

Be an important part of the team defining the medium & long-term road map for the company. In essence, you will be one of the key drivers in what we believe will soon be another unicorn to emerge out of India

Co-own the P&L - monitor delivery costs and optimise resource utilisation

Build a operations team with the capability to deliver 250+ projects a month across multiple geographies. You will be in charge of training for both in-house and outsourced human resources

Build strong project management capabilities and scalable processes that will enable the team to achieve this target

Own overall NPS and handle all customer escalations post the design phase of a project

Manage all outsourced vendors - procurement, manufacturing and contractors. Build outsourced production capability to meet the delivery target

Own project delivery quality and create strong internal QC mechanisms

Create a strong after sales service function within the organisation to service pre-existing customers

The Successful Applicant

10+ years of hands-on operations (supply chain) experience, preferably with a good dose of project management thrown in

MBA from a Tier 1/Tier 2 B-School

Prior B2C Industry experience e.g. eCommerce, FMCG, Retail etc

Ability to manage and review a large, geographically dispersed team - both in-house and partners

The passion to build a large business and solve all the ambiguity and challenges that come with it

Strong interpersonal skills, with the ability to build and manage a hungry and motivated ops team at scale

What's on Offer

A chance to be a part of a leadership team in a fast growing start-up

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