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Operations Head-Gurgaon

Gurgaon Permanent View Job Description
The Head - Operations will be responsible for leading, designing, executing and controlling all operational processes of India's Captive NBFC.This role will oversee Inventory Funding, Loan Operations, Collateral & Documentation Management, Process Re-engineering, Customer Experience, Operational Risk, and Audit & Compliance adherence.
  • Growing organisation
  • Leadership role

About Our Client

Captive NBFC.

Job Description

A. Operations Strategy & Process Management

B. Inventory Funding Operations Leadership

C. System Development, UAT & Digital Transformation

D. Operational Risk & Compliance Management

E. Customer & OEM Stakeholder Management

F. Portfolio Monitoring & Data Insights

G. People Leadership

The Successful Applicant

  • Strong domain knowledge of NBFC operational lifecycle (loan origination to closure)
  • Understanding of RBI regulatory framework and operational risk controls
  • Process-driven mindset with experience in SOP design and automation initiatives
  • Familiarity with LMS/LOS platforms, document management systems, and customer data handling
  • Excellent people management, cross-functional coordination, and communication skills
  • Strong domain knowledge of NBFC operational lifecycle (loan origination to closure)

What's on Offer

Opportunity to build something from scratch.

Quote job ref
JN-122025-6895705

Job summary

Function
Banking & Financial Services
Sub Sector
Banking Operations
What is your area of specialisation?
Financial Services
Location
Gurgaon
Job Type
Permanent
Job Reference
JN-122025-6895705

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.