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Manager - Program Mgmt/Transformation (E-commerce, 6+ yrs)

Gurgaon Permanent View Job Description
The role will be responsible for executing and managing a global quality program, driving continuous improvement, and leading cross-functional initiatives to enhance support operations. This position involves coaching teams, implementing quality frameworks like Lean Six Sigma, and using data-driven insights to streamline processes and deliver measurable business impact.
  • Opportunity to work with a global brand
  • Opportunity to work in a high visibility role

About Our Client

The client is a global leader in the hospitality and travel industry with a mission to connect people through unique and authentic lodging experiences. They have grown to host millions of users worldwide, offering a platform that enables individuals to share their homes and local experiences across nearly every country.

Job Description

  • Lead the day-to-day management and execution of the global quality program, ensuring consistent and high-quality support experiences worldwide.
  • Collaborate cross-functionally with teams such as product, operations, and service management to deliver impactful improvement projects and sustain their results in operations.
  • Foster a culture of continuous improvement by developing and implementing strategies aligned with business goals, and by promoting problem-solving skills through workshops and learning initiatives.
  • Guide teams in applying quality frameworks like Lean Six Sigma, FMEA, and root cause analysis to identify risks, create controls, and implement solutions that enhance operational efficiency.
  • Mentor and coach team members to develop their skills, advance in their roles, and support their career growth.
  • Identify process inefficiencies and lead redesign efforts to optimize workflows, leveraging data analysis to drive decision-making and communicate insights effectively.
  • Manage projects end-to-end, ensuring timely delivery and measurable outcomes by using strong project management and stakeholder engagement skills.

The Successful Applicant

  • 6 + years of experience in Continuous Improvement, Process Design, Process Re-engineering, and/or Operations.
  • A graduate or postgraduate degree from a top-ranked institution is preferred.
  • Certified Lean Six Sigma Black Belt and/or PMP certification.
  • Proven track record of delivering support initiatives that positively impact business metrics.
  • Experienced in project management and collaborating effectively with cross-functional teams to achieve business objectives.
  • Experience working with product teams to drive improvements and business impact is a plus.
  • Additional qualifications such as Design Thinking, Agile, or Project Management certifications are advantageous.



Location - Gurugram

What's on Offer

This role offers the opportunity to work with a global brand in a high-visibility position.

Quote job ref
JN-072025-6798308

Job summary

Function
Engineering & Manufacturing
Sub Sector
Project / Programme Management
What is your area of specialisation?
Property & Construction
Location
Gurgaon
Job Type
Permanent
Job Reference
JN-072025-6798308

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.