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Major Incident Manager

Chennai Temporary View Job Description
The Major Incident Manager will oversee and coordinate the resolution of major incidents, ensuring minimal disruption to business operations. This role in the technology industry requires strong analytical skills and a proactive approach to incident management in the Chennai location.
  • A globally focused shipping and terminal organisation.
  • Achieve its goals by successfully innovating and creating world class solutions.

About Our Client

With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, the client is one of the world's leading liner shipping companies.

Job Description

  • Manage and lead the resolution of major incidents to restore services efficiently.
  • Coordinate cross-functional teams to identify root causes and implement solutions.
  • Ensure timely communication with stakeholders regarding incident updates and resolutions.
  • Develop and maintain incident management processes and documentation.
  • Analyse incident trends to identify areas for improvement and risk mitigation.
  • Act as a point of escalation for critical incidents within the organisation.
  • Collaborate with service teams to ensure adherence to SLAs and operational standards.
  • Provide post-incident reports and recommendations for future prevention.

The Successful Applicant

A successful Major Incident Manager should have:

  • A degree in computer science, information technology, or a related field.
  • Experience in managing incidents in a technology-focused environment.
  • Strong problem-solving and decision-making abilities under pressure.
  • Excellent communication skills to engage with technical and non-technical stakeholders.
  • Knowledge of incident management frameworks and tools.
  • A proactive approach to identifying and addressing potential risks.

What's on Offer

  • Competitive salary package.
  • Opportunity to work with a leading organisation in the technology industry.
  • Professional development and growth opportunities in the Chennai location.
  • Inclusive and collaborative work environment.
  • Comprehensive benefits, including paid leave and insurance.



If you are passionate about incident management and thrive in a challenging environment, we encourage you to apply for this exciting opportunity!

Quote job ref
JN-092025-6826507

Job summary

Function
Information Technology
Sub Sector
IT Management
What is your area of specialisation?
Transport & Distribution
Location
Chennai
Job Type
Temporary
Job Reference
JN-092025-6826507

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.