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Lead-Quality/Program Management | Gurgaon

Gurgaon Permanent View Job Description
Lead and transform the quality standards for both guest and host operations, driving continuous improvement and operational excellence. Manage a team and implement strategic initiatives across US and Europe to elevate service quality and customer experience.
  • Transform global quality frameworks.
  • Lead cross-functional teams across US & Europe

About Our Client

A fast-growing global platform revolutionizing how people connect and experience unique stays worldwide. Known for fostering innovation, community trust, and delivering exceptional service across diverse markets.

Job Description

  • Oversee quality standards for guest services (customer support, claims, insurance) and host operations (listing quality, onboarding)
  • Identify gaps and lead the transformation of quality frameworks across regions
  • Drive continuous improvement initiatives using Lean Six Sigma, FMEA, and data-driven insights
  • Build capability through workshops, coaching, and mentoring within a growing team
  • Collaborate cross-functionally with Product, Operations, and Regional teams
  • Lead high-impact projects from analysis to implementation, ensuring sustained operational improvements



The Successful Applicant

  • 6+ years in continuous improvement, process design, or operations leadership
  • Experience managing teams and driving quality transformation across functions
  • Strong analytical skills with ability to turn data into actionable insights
  • Lean Six Sigma Black Belt or equivalent certification preferred
  • Excellent stakeholder management, project leadership, and communication skills
  • Comfortable working in dynamic, ambiguous environments with a proactive mindset



What's on Offer

Join a forward-thinking, global team driving real business impact and innovation. Enjoy a collaborative culture focused on growth, leadership development, and making a tangible difference in millions of customer experiences. Work hybrid across key international markets with a clear career progression path.

Quote job ref
JN-072025-6798329

Job summary

Function
Engineering & Manufacturing
Sub Sector
Project / Programme Management
What is your area of specialisation?
Leisure, Travel & Tourism
Location
Gurgaon
Job Type
Permanent
Job Reference
JN-072025-6798329

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.