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Lead- Contact Center (Outbound Sales) | NBFC

Mumbai Permanent View Job Description
The Lead - Outbound Sales will drive cross-sell revenue through targeted outbound calling, team leadership, and effective customer engagement. The role involves managing an outbound sales team, improving conversion across products, and collaborating with internal stakeholders to achieve business targets.
  • Opportunity to work with a leading financial institution
  • Opportunity to work directly with the senior management

About Our Client

Leading NBFC player

Job Description

  • Drive outbound sales for cross-sell products
  • Lead and manage a team of outbound executives to achieve daily/weekly/monthly targets.
  • Monitor performance metrics and optimise calling strategies.
  • Ensure high-quality customer interactions and adherence to compliance norms.
  • Work with Product, Marketing, and Analytics teams to execute campaigns and improve lead quality.
  • Maintain accurate reporting and support forecasting for the cross-sell vertical.

The Successful Applicant

  • Strong understanding of NBFC products (Loans, Insurance, Investments, etc.)
  • Proven experience in outbound/cross-sell sales leadership roles
  • Excellent communication and negotiation skills
  • Ability to manage large teams and drive performance
  • Data-driven approach with proficiency in CRM tools and MS Excel

What's on Offer

Opportunity to be a part of a leading NBFC.

Quote job ref
JN-112025-6892726

Job summary

Function
Sales
Sub Sector
Financial & Professional Services
What is your area of specialisation?
Financial Services
Location
Mumbai
Job Type
Permanent
Job Reference
JN-112025-6892726

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.