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Lead Collection Strategy- Micro-finance

Mumbai Permanent View Job Description
The Role will support the development, optimization, and execution of collections strategies across Unsecured / microfinancing Products.
  • Opportunity to work with a leading financial institution
  • Opportunity to work directly with the senior management

About Our Client

Leading NBFC player headquartered in Mumbai.

Job Description

  • The Role will support the development, optimization, and execution of collections strategies across Unsecured Products.
  • This role is integral in managing vendor and employee incentives, tracking customer communication effectiveness, refining collection models, and creating insightful dashboards for performance monitoring.
  • The position will collaborate closely with the Business Intelligence team and other stakeholders to enhance collections efficiency and ensure the continuous improvement of recovery processes.
  • Develop and implement digital communication strategies (e.g., SMS, email, automated calls) for effective customer engagement during the collections process.
  • Work closely with the Business Intelligence (BI) team to fine-tune and enhance collections models, integrating data-driven insights to improve recovery processes.
  • Identify opportunities for process improvement in collections operations and leverage new technologies or strategies to enhance recovery efforts.
  • Assist in the development and execution of various collections strategies, working closely with cross-functional teams to ensure alignment with business goals.
  • Continuously assess the effectiveness of existing collections tactics and recommend improvements to reduce non-performing assets (NPAs) and increase recovery rates.
  • Regularly evaluate vendor performance to ensure targets are met and recommend adjustments to incentive structures to drive better results.

The Successful Applicant

  • 0 to 15 years of experience in handling the secured/unsecured/MFI product collection strategy
  • Experience with regulatory reporting, particularly in the context of NBFCs in India (e.g., Bureau reporting for OTS, suit cases).
  • Familiarity with collections MIS
  • Knowledge of India's regulatory framework related to collections, such as RBI guidelines and other compliance requirements for NBFCs.
  • Prior working knowledge with Large Data especially with NBFCs

What's on Offer

Opportunity to be a part of a leading NBFC.

Quote job ref
JN-102025-6871764

Job summary

Function
Banking & Financial Services
Sub Sector
Risk Management
What is your area of specialisation?
Financial Services
Location
Mumbai
Job Type
Permanent
Job Reference
JN-102025-6871764

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.