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IT Manager - Gurgaon - IT Consulting

Gurgaon Permanent INR3,500,000 - INR4,500,000 per year Work from Home or Hybrid View Job Description
The role ensures smooth, secure, and efficient daily technology operations by managing end‑user support, application support, device services, IT security, and service performance. It also serves as a central coordination point between internal teams and external service providers while supporting strategic initiatives, compliance, and continuous improvement in technology service delivery.
  • Be recognised as a Senior Leader in a leading IT Services Organization
  • You'll join a high-performing business, backing talented individuals

About Our Client

The client is a global professional services organization with a large, internationally distributed workforce and a strong focus on technology‑driven operations, compliance, and service excellence. It operates multiple delivery centers worldwide and relies on standardized IT processes, secure infrastructure, and coordinated cross‑regional technology teams to support its business units and ensure high‑quality service delivery.

Job Description



Service Management:

  • Provide first‑line support for end‑users, ensuring timely and effective resolution of technical issues.
  • Coordinate with application support teams to maintain the availability and performance of critical business applications.
  • Oversee laptop/device support services to meet the needs of the delivery center.
  • Assist IT security teams in implementing controls and protection measures against threats and vulnerabilities



Support and Coordination:

  • Assist the Technology Lead in the delivery center, ensuring alignment with global technology strategy and objectives.
  • Act as a primary point‑of‑contact for internal technology groups and external service providers to facilitate high‑quality service delivery.
  • Collaborate with global technology teams to implement and maintain standardized technology practices and governance.



Assistance with Strategic Planning:

  • Support the execution of technology strategies defined by the Technology Lead to meet the delivery center's business objectives.
  • Identify opportunities for technology improvements and innovations that enhance service delivery and operational efficiency.



Operational Support:

  • Help monitor and report on the performance of technology services to ensure adherence to defined service level agreements (SLAs).
  • Participate in continuous improvement initiatives to enhance service quality, efficiency, and user experience.
  • Ensure compliance with global IT policies, standards, and governance frameworks.



Stakeholder Engagement:

  • Engage with key stakeholders, including leadership teams, business units, and service providers, to understand their needs and expectations.
  • Communicate effectively to provide updates on technology initiatives, service performance, risks, and upcoming changes.

The Successful Applicant



Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 12-18 Years of experience in IT support or technology coordination with a strong focus on service delivery.
  • Strong communication skills and the ability to effectively engage with stakeholders at multiple levels.
  • Understanding of IT support functions, including end‑user support, application support, laptop/device support, and basic IT security principles.



Preferred Skills

  • Familiarity with enterprise technology platforms and standardized IT service frameworks.
  • Understanding of regulatory, governance, and compliance requirements applicable.
  • Strong analytical and problem‑solving abilities.
  • Ability to operate effectively in a fast‑paced, dynamic, and evolving environment.

What's on Offer

The role offers the opportunity to work in a globally aligned technology environment, contributing directly to high‑impact initiatives while collaborating with senior leadership and cross‑regional teams. Candidates gain exposure to modern enterprise technologies, structured career growth, and a dynamic environment focused on continuous improvement, security, and service excellence.

Quote job ref
JN-012026-6924327

Job summary

Function
Information Technology
Sub Sector
IT Support
What is your area of specialisation?
Technology & Telecoms
Location
Gurgaon
Job Type
Permanent
Job Reference
JN-012026-6924327
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.