Back to search

IT Business Analyst - Ecommerce

Hyderabad Temporary View Job Description
We are seeking a skilled Business Analyst to join our E-commerce team. The ideal candidate will understand business requirements, document functional specs, and support solution implementation. This role involves working with systems like OMS, CRM, WMS, payment gateways, and loyalty engines. The Analyst will craft documentation and workflows to ensure seamless system integration and collaboration across the E-commerce ecosystem.
  • Competitive Salary
  • PF&Gratuity

About Our Client

A globally product based MNC, known for its strong portfolio of consumer-loved brands and a deep focus on innovation, sustainability, and market leadership. The company has a strong presence across both digital and offline retail channels, with operations spanning multiple countries.

Job Description

Key Responsibilities

Requirement Gathering and Documentation

  • Collaborate with stakeholders to understand business needs and translate them into detailed functional requirements.
  • Develop clear and concise documentation, including user stories, process flows, and functional specifications.
  • Identify gaps and propose solutions to optimize workflows and system interactions.



Solution Design and Analysis

  • Analyze and document customer journeys and system interactions within the E-commerce ecosystem.
  • Understand and outline high-level system interactions across platforms, including OMS, CRM, Payment gateways, and loyalty engines.
  • Design workflows for specific scenarios



Collaboration and Communication

  • Work closely with development teams, architects, and third-party vendors to ensure requirements are accurately implemented.
  • Facilitate workshops and discussions to gather input, validate solutions, and address challenges related to system functionality.
  • Communicate effectively with stakeholders to provide updates, clarify requirements, and manage expectations.



Testing and Validation

  • Support the testing phase by validating that implemented solutions meet business requirements.
  • Assist in reviewing test cases and scenarios for user acceptance testing (UAT).





The Successful Applicant

QualificationsRequired Skills and Experience.

Proven experience as a Business Analyst in E-commerce, with exposure to platforms like Salesforce Commerce Cloud (SFCC).
Strong understanding of E-commerce dependencies, including OMS, CRM, Payment gateways, and WMS.
Experience in documenting functional requirements, user stories, and process flows.
Ability to analyze workflows and propose efficient solutions.
Excellent communication and collaboration skills, with the ability to work across diverse teams.
Preferred Skills

Familiarity with API integrations and middleware solutions.
Knowledge of loyalty programs and multi-channel customer experiences.
Experience with Agile methodologies and tools (e.g., SNOW, Confluence)Relevant experience- 8-10 yearsLocation- Hyderabad

What's on Offer

Competitive compensation commensurate with role and skill set
Medical Insurance Coverage worth of 10 Lacs
Social Benifits including PF & Gratuity
A fast-paced, growth-oriented environment with the associated (challenges and) rewards
Opportunity to grow and develop your own skills and create your future

Quote job ref
JN-082025-6823783

Job summary

Function
Information Technology
Sub Sector
IT Business Analysis
What is your area of specialisation?
Technology & Telecoms
Location
Hyderabad
Job Type
Temporary
Job Reference
JN-082025-6823783

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.