Head - Workforce Operations (HR) | Logistics

Key Responsibilities1. Strategic Workforce Management

• Drive end-to-end planning and deployment of a large operations workforce to ensure availability, productivity, and capability building.
• Assess and implement new workforce engagement and deployment models aligned with business needs and expansion plans.
• Build strategic partnerships to enhance hiring, training, and workforce readiness.

2. Talent Acquisition, Development & Vendor Management

• Oversee recruitment, onboarding, and continuous capability development for third-party workforce.
• Manage partnerships with service providers, training institutions, and NGOs to ensure uninterrupted, cost-effective manpower supply.

3. Productivity, Engagement & Analytics

• Drive workforce productivity, engagement, and skilling programs to reduce absenteeism and attrition.
• Implement predictive analytics and tech-driven solutions to enable cost optimization and operational efficiency.
• Lead productivity and cost-saving initiatives across sites.

4. Industrial Relations & Stakeholder Management

• Build and maintain strong on-ground relationships to ensure a stable and harmonious industrial relations environment.
• Oversee MIS governance, conduct site reviews, and guide teams in managing critical situations and crises.

5. Organizational & HR Capability Building

• Foster a culture of respect, performance, and continuous learning.
• Develop HR and operations leadership pipelines through structured capability-building initiatives.
• Collaborate closely with business leaders to align workforce strategies with business priorities.

6. Client Management & Service Excellence

• Work with key clients to address service issues, enhance delivery standards, and strengthen relationships.
• Lead workforce planning for new site transitions while balancing performance KPIs, cost, and margins.

7. Legal Compliance & Risk Management

• Ensure full compliance with labor laws and regulatory requirements.
• Engage with regulatory bodies and proactively address compliance or operational risks.
• Lead crisis management efforts and strengthen organizational responsiveness through robust governance mechanisms.

8. Organizational Leadership

• Provide strategic direction to HR operations teams, promoting accountability, high performance, and continuous improvement.
• Drive organization-wide initiatives that support long-term growth and operational excellence.