Head of Technology

Key areas of leadership include:

• Drives the relevant technology acquisition or development to meet the markets strategic goals
• Accountable for delivering measurable business value and business capabilities
• Directs the operationalization of digital experience designs and solutions within the market by coordination efforts of Product Managers and User Interface/User Experience (UI/UX) teams
• Provides direction and oversight to adjacent functions that deliver Content and Training as well as partnership to implement digitally enabled solutions driven by adjacent function needs
• Provides thought leadership for best analytical method for defining KPI's related to the market annual operating plan and the long-range business planning and drive technology team performance
• Advances innovative approaches to business needs to drive speed, quality and efficiency in technology delivery
• Build high level of Data Security and Personal Information Protection into all developed and purchased solutions.
• Provides input towards development of market technology strategies based on business needs and KPIs and defined by the business.
• Leads the localization, deployment, and ongoing management of customer-facing technology products as well as internal technology solutions.
• Leads the implementation and deployment of Global Technology solutions into the local market and makes sure that the global solutions are modified and enhanced to support the needs of the local market ABOs and Customers.
• Provides direction and oversight to adjacent functions or vendors that deliver training, as well as campaign and non-campaign digital content.
• Manages the strategic partnership with local market technology and platform vendors and agencies in the context of Amway's approach to vendor strategy and alignment with preferred partners and platforms
• Cultivates the use of modern application development and deployment methodologies for rapid product localization and deployment drives efficiency
• Understands key moments across Business owner and customer journeys in market, and applies this knowledge to improve the experience through the implementation of digital opportunities
• Provides market leadership to drive innovation in the technology area to support local Business owners on their growth journey.
• Provides consulting to market Business Leaders on ways to improve information accuracy and global alignment in support of enterprise analytics and data driven strategies
• Determines the local implications of technology solutions and operations, in order to localize requirements for deployment, adoption, and ongoing maintenance
• Recommends solution enhancements to the Global Technology team based on collection and analysis of user feedback
• Applies principles of test-driven development, continuous integration and continuous deployment
• Provide direction to Strategy and Analytics team for the availability of right data using right technology.
• Manages technology budget and supports the MD and Functional Leaders to generate insights for future strategic decisions.
• Drives partnership and coordination with cross functions to identify and execute on key dependencies to deliver on technology priorities
• Manages and/or partners with technical leadership and staff in Global Headquarters.
• Manages, prioritizes, and provides strategic direction to the local market technology teams with focus on long-term and technology innovation
• Significant engagement with Executive Business Leaders designing, managing and executing the portfolio
• Oversees sprint planning, daily stand-ups, sprint reviews, and retrospectives in market to enable progress, and surface and resolve impediments (where required)