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Head - Shared Services (BFSI)

Delhi Permanent View Job Description
Head - Shared Services will be responsible for establishing and leading the Shared Services organization, driving process centralization, automation, and service delivery excellence. The role requires building and scaling operations across multiple business functions, ensuring seamless integration with global teams, and delivering measurable business impact.
  • Leadership Role
  • Meritocratic Culture

About Our Client

Top Financial Services firm setting up their GCC in India

Job Description

1. Leadership & Strategy



  • Define and execute the strategic roadmap for the Shared Services function within the GCC.


  • Partner with global stakeholders to identify opportunities for process centralization, standardization, and optimization.


  • Establish governance, performance metrics, and compliance frameworks aligned with global policies.



2. Service Delivery & Operations



  • Build, lead, and scale teams across Finance, HR, Operations, Risk & Compliance, Technology Support, and other critical BFSI processes.


  • Ensure delivery of high-quality services within defined SLAs, KPIs, and regulatory requirements.


  • Drive continuous improvement and automation initiatives to enhance efficiency, accuracy, and cost-effectiveness.



3. Transition & Change Management



  • Lead the migration of global processes to the India GCC, ensuring minimal disruption to business operations.


  • Manage vendor transitions, knowledge transfers, and process stabilization.


  • Champion change management and foster a strong service-oriented culture.



4. Risk, Compliance & Controls



  • Ensure adherence to regulatory, data security, and compliance standards applicable to BFSI shared services.


  • Establish robust internal controls, audit readiness, and risk management practices.



5. People & Culture



  • Attract, retain, and develop top talent to build a world-class shared services organization.


  • Foster a culture of collaboration, accountability, and continuous learning.


  • Drive leadership development, succession planning, and employee engagement.

The Successful Applicant



  • Experience senior leadership roles in Shared Services / GCC / GIC setups.


  • Proven track record of setting up or scaling Shared Services / GCCs in BFSI or other regulated industries.


  • Deep understanding of BFSI processes (Finance, Risk, Compliance, Operations, HR, Technology support).


  • Strong expertise in process migration, automation, digital transformation, and global stakeholder management.



What's on Offer

  • Leadership Role
  • Meritocratic Culture
Quote job ref
JN-092025-6839959

Job summary

Function
Banking & Financial Services
Sub Sector
Finance
What is your area of specialisation?
Financial Services
Location
Delhi
Job Type
Permanent
Job Reference
JN-092025-6839959

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.