Head of Program Design and Development, Bangladesh (Non Profit)

International Permanent
  • Opportunity to head Program Design & Development in a uniqe healthcare nonprofit
  • Opportunity to impact human lives in a meaningful way

About Our Client

Our client's mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones.Founded in 2014, they turn hospital hallways and waiting rooms into classrooms by tapping into the most Health compassionate resources available for the patient's care: their own family.With the support of six state governments in India, the Government of Bangladesh, and large private hospital systems, they have trained more than two million caregivers across 329 facilities.

In a cohort of patients, the program reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn re admissions by 56%

Job Description

Lead end-to-end design and development of organisation's Care Companion Program to best deliver outcomes for facilities and condition areas in Bangladesh,

Work closely with the Country Director and a cross-country Programs teams to set goals and priorities for Program development that are aligned to the country's scale and impact goals

Be the single point of contact driving the development process for the program, and ensure appropriate time line and resource allocation and management across multiple concurrent projects

Adhere to organisation's global frameworks for developing high quality programs contextualised to the country's public health system and patient needs

Lead a cross-functional team, comprising of Medical, Health Communications, Creative Design, Service Design and Technology teams

Supervise the execution of needs finding and user research (including understanding of public health context, disease prevalence, etc.) and ensure that insights from these activities inform program design for various CCP components

Guide the creation of the theory of change and the overall program strategy (program need, objectives, target users, projected reach and impact potential, alignment with country's public health policies, targeted health outcomes etc) by
collaborating with the country's medical, research and content teams

Collaborate with the Country Director and the Program Delivery Head to design the complete end-to-end offering including relevant patient and caregiver touch-points and identification of CCP components (digital modalities, service
design, physical artefacts, training etc)

Guide relevant teams in the creation of the content structure, behaviour change messaging, artefacts and tools (physical or digital), as required by the program

Work with the product and technology teams to define how tech can support the program's scale and impact goals

Monitor the program quality and uptake of the program by users (health care workers and families/caregivers) and drive program quality improvement initiatives post launch

Increase the digital and tech-based presence of organisation's Care Companion Program in Bangladesh

Work with Program Delivery (implementation and training) to ensure that the program vision is being executed as per plan in the hospitals.

Set up processes to collect user feedback, address challenges/concerns and drive program iterations and improvements

The Successful Applicant

  • A degree in Medical/Design/Behaviour Change Communication/Public Health degree/Management, or relevant experience in the industry
  • At least 8-10 years of experience in developing and managing programs in other social sector organisations. Experience of working with or leading global teams is a plus.
  • Basic knowledge of public policies and the public health sector in Bangladesh
  • Experience of working closely with and/or leading design and technology teams to create products and artefacts for users
  • Basic understanding of Human Centred Design or Design Thinking principles, and a penchant to push for innovation and creativity in ambiguous situations
  • Experience with managing fast-paced projects with tight time lines, and building and leading cross-functional teams

What's on Offer

The organisation has been identified globally for identifying & solving a unique problem that touches lives of millions of people on a daily basis

Work in a pivotal role and continue building the foundation further

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Job summary

Healthcare & Life Sciences
Sub Sector
Research & Development
What is your area of specialisation?
Not For Profit
Job Type
Job Reference

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.