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Head of Operations | SaaS | Bangalore

Bangalore Permanent View Job Description
Lead and manage end-to-end back-office operations, ensuring predictable and high-quality execution.Build, implement, and enforce standardized workflows, SOPs, and QA frameworks for consistent delivery
  • Lead, scale, and mature our back-office and BPO operations.
  • Build a team with world class operational excellence

About Our Client

Our client is a Series A-funded SaaS company focused on serving enterprise accounts in the US market. They are backed by marquee investors and led by founders with strong pedigree background.

Job Description

  • Lead and manage end-to-end back-office operations, ensuring predictable and high-quality execution.
  • Build, implement, and enforce standardized workflows, SOPs, and QA frameworks for consistent delivery.
  • Partner with Product and Engineering to scope, prioritize, and deploy features that improve operational throughput.
  • Oversee and manage vendor and BPO relationships, ensuring adherence to SLAs, KPIs, and quality expectations through structured governance.
  • Establish and monitor benchmarks for speed, accuracy, productivity, and cost efficiency, driving continuous improvement.
  • Collaborate closely with Product, QA, CS, and Business teams to ensure alignment, fast issue resolution, and smooth execution across workflows.
  • Maintain compliance with quality and process standards, proactively identifying risks, gaps, and operational bottlenecks.
  • Foster a culture of ownership, accountability, and operational excellence across internal and external teams.

The Successful Applicant

A successful Head of Operations should have:

  • Proven expertise in managing operations within the SaaS ecosystem.
  • Strong analytical and problem-solving skills.
  • Ability to develop and implement operational strategies effectively.
  • Excellent leadership and team management abilities.
  • Thorough knowledge of industry regulations and compliance standards.
  • Proficiency in using operational tools and software.

What's on Offer

  • Competitive salary package, along with RSUs
  • Attractive performance based incentives and bonus structure
  • Opportunity to be the part of a growing organisation
Quote job ref
JN-112025-6891802

Job summary

Function
Sales
Sub Sector
IT & Telecommunications
What is your area of specialisation?
Technology & Telecoms
Location
Bangalore
Job Type
Permanent
Job Reference
JN-112025-6891802

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.