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Head of Aftersales- Industrials/Heavy/Construction Equipment

India Permanent View Job Description
The role of Head-Aftersales & Customer Service involves overseeing and enhancing customer service operations to ensure client satisfaction and efficient service delivery.This position requires strong expertise in customer service management within the industrial/manufacturing sector.
  • Leadership Position to spearhead the Aftersales and Customer Service division.
  • Responsible for Shaping and Executing our customer support strategy

About Our Client

  • The company is a large organization operating in the Industrial/manufacturing sector, and are committed to delivering delivering world-class products and innovation led solution oriented service, with a strong focus on operational excellence and customer satisfaction.
  • The client has multiple manufacturing locations in India in addition to dedicated R&D Centres

Job Description

Position Summary

The Head of Aftersales/Customer Service will assume strategic and operational responsibility for all post-sales functions, including service delivery, spare parts management, warranty administration, and technical support. This role requires a leader with both technical depth and commercial acumen, capable of driving customer satisfaction, service profitability, and operational efficiency across diverse geographies.

Key Responsibilities

  • Provide strategic leadership to Aftersales and Customer Service teams across Field Operations.
  • Develop and implement customer support strategies that enhance satisfaction, retention, and loyalty.
  • Oversee spare parts distribution, warranty processes, maintenance contracts, and technical service functions.
  • Drive continuous improvement initiatives, leveraging digital tools, predictive maintenance, and service innovations.
  • Establish and maintain strong relationships with key customers, distributors, and industry partners.
  • Ensure compliance with safety, quality, and regulatory standards across all service operations.
  • Mentor and develop high-performing teams, fostering a culture of accountability, technical excellence, and customer focus.



The Successful Applicant

  • Demonstrated leadership experience in Aftersales/Customer Service within Construction Equipment, Industrial Machinery, or Heavy Equipment industries.
  • Strong technical foundation with exposure to Mechanical systems, Electrical engineering, and Electronics relevant to heavy machinery.
  • Proven track record of enhancing customer satisfaction and driving service revenue growth.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Strategic mindset combined with hands-on operational execution capability.
  • Ability to operate effectively in a fast-paced, global business environment.

What's on Offer

  • Competitive compensation and benefits package.
  • Opportunity to lead a critical business function in a growth-oriented organization.
  • Exposure to advanced technologies and service innovations.
  • A collaborative, performance-driven culture with significant scope for professional advancement.



Quote job ref
JN-112025-6886273

Job summary

Function
Engineering & Manufacturing
Sub Sector
Service
What is your area of specialisation?
Industrial / Manufacturing
Location
India
Job Type
Permanent
Job Reference
JN-112025-6886273

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.