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Global Head of IT Operations Transformation

Pune Permanent INR6,120,000 - INR7,480,000 per year View Job Description
It's a senior role leading a full transformation of global IT operations, modernizing processes, tools, and governance across a complex technology landscape. The position drives long‑term strategic change, ensuring scalable, consistent, and high‑maturity IT service delivery worldwide.
  • Be part of a global brand transforming its entire tech backbone.
  • Work with leaders who genuinely empower innovation and ownership

About Our Client

Our client is a well-established global organization operating across more than 50 countries, with a diverse footprint that spans express delivery, freight, logistics, and tech-enabled supply-chain services. The company has demonstrated strong resilience and momentum, delivering double‑digit annual revenue growth.

Job Description

  • Lead global ITSM transformation (ITIL v4 | ServiceNow MSP)
  • Build L1 & L1.5 operating models internally
  • Drive Release Management modernization (CI/CD, automation, governance)
  • Implement Global CMDB & Asset Management
  • Govern vendor delivery (Capgemini Phase 2)
  • Establish governance, KPIs, reporting
  • Ensure operational readiness, adoption & BAU handover
  • Business case, ROI, budgeting alignmentClose Phase 2 of ITSM design/implementation
  • Establish global process maturity → move towards Level 3+
  • Create single global CMDB + asset repository
  • Standardize Incident / Problem / Change / Release / Event / Config mgmt
  • Create global governance cadences (weekly, monthly, quarterly)



The Successful Applicant

A successful Global Head of IT Operations should have:

  • 15+ years in IT Operations with real transformation leadership experience.
  • Expert in ITIL v4, ITSM uplift, ServiceNow models, and global process design.
  • Strong in vendor governance, operating‑model creation, and KPI/ROI ownership.
  • Strategic, polished communicator who can influence senior stakeholders.
  • Thrives in complex, multi‑region environments and builds structure from chaos.
  • Confident leading Release Management, CMDB, and Asset Management modernization.
  • A change‑agent who brings clarity, consistency, and long‑term operational maturity.

What's on Offer

  • Competitive remuneration package.
  • Opportunities for professional growth and development.
  • A chance to lead IT operations in the Transport & Distribution industry.
  • A collaborative and innovative work environment.



This is an exciting opportunity for professionals in the Technology department to make a significant impact. If you are ready to take on the role of Global Head of IT Operations, we encourage you to apply.

Quote job ref
JN-012026-6922310

Job summary

Function
Information Technology
Sub Sector
IT Project & Programme Management
What is your area of specialisation?
Transport & Distribution
Location
Pune
Job Type
Permanent
Job Reference
JN-012026-6922310

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.