General Manager- IT | Global MNC | Gurgaon

Gurgaon Permanent
  • Leadership Position
  • Global MNC

About Our Client

Our client is a global leader in Wireless Infrastructure. They are a fortune 500 company, Headquartered in the USA, with footprint in 6 continents and global portfolio including more than 214,000 communication sites.

Job Description

  • Spearheading IT Centre of Excellence's select portfolio of projects including cost budgeting, planning and execution of programs, providing inputs on the overall strategy, budget, policies and major issue resolutions
  • Build and manage delivery teams, in conjunction with direct reports, to successfully deliver the programmes and projects within the IT portfolio
  • Develop and maintain the IT portfolio of application development, application support and IT infrastructure
  • Responsible for service provider engagement and management for IT Centre of excellence
  • Define the governance structure, engagement model and contract administration to assure service provider performance meets the contractual requirement and project objectives
  • Define service standards and guidelines that serve as benchmark for service delivery and ensure adherence to Service Level Agreements
  • Measure and report the scope, budget and outcomes of programmes and projects to appropriate stakeholders and governance bodies
  • Work collaboratively with global IT delivery teams to develop best practices framework and methodologies

The Successful Applicant

  • Overall 18+ years of experience in leading multi-technology programs in complex, multiple stakeholder environments
  • Demonstrated ability to work in a global matrix environment
  • Experience of working in IT services organisations and captive centre
  • Consistent track record of driving increased levels of productivity and internal/external customer satisfaction for outsourcing engagements

What's on Offer

  • Leadership Position
  • Opportunity to be part of one of the largest organisations in Telecom sector
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