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Founding Customer Success Manager | SaaS - US Market

Bangalore Urban Permanent View Job Description
This is a founding Customer Success & Expansion Manager to drive revenue, strengthen client relationships, and lead strategic business development efforts.This is a Bangalore based, US hours, 5 days WFO role.
  • Join as the Founding Customer Success Leader
  • Work closely with the CEO to influence a high growth SaaS firm

About Our Client

Our client is a Y-Combinator-backed, high growth SaaS firm focused on the US market

Job Description



  • Lead upselling and cross-selling to grow account value


  • Manage end-to-end client relationships and coordination


  • Identify and close new business opportunities within existing accounts


  • Oversee pilot implementations with a focus on maintaining a 100% success rate


  • Create and execute strategic account growth plans


  • Drive revenue through consultative selling and tailored solutions


  • Monitor performance against sales targets and optimize accordingly


  • Collaborate with internal teams (Product, Marketing, Solutions) to develop client-specific offerings



The Successful Applicant

  • 4 to 5 years of experience in sales, customer relationship management, or account management.
  • Strong background in SaaS, or AI-driven business solutions.
  • Proven track record in closing deals, managing complex sales cycles, and exceeding revenue targets.
  • Experience working with US Enterprise clients

What's on Offer

● Opportunity to work with cutting-edge AI solutions in Insurtech.
● Work with a fast-growing, YC-backed start-up in a high-impact role.
● Collaborative and dynamic work culture with high career growth potential

Quote job ref
JN-062025-6769164

Job summary

Function
Sales
Sub Sector
IT & Telecommunications
What is your area of specialisation?
Technology & Telecoms
Location
Bangalore Urban
Job Type
Permanent
Job Reference
JN-062025-6769164

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.