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Founding CSM | SaaS | Bangalore

Bangalore Urban Permanent View Job Description
This is a founding Customer Success role for a high growth SaaS firm. It is a Individual contributor role and is 5-days WFO role based out of Bangalore.
  • Join as the Founding Customer Success Leader
  • Work closely with the CEO to influence a high growth SaaS firm

About Our Client

Our client is a leading startup in the Martech space, catering to the D2C & B2C ecosystem in India and is funded by marquee investors.

Job Description

  • End-to-end relationship management for high-value accounts (Avg ACV > $20K).
  • Own and improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
  • Partner with customers to drive adoption, expansion, and long-term success.
  • Collaborate with founders and cross-functional teams (Sales, Product, Marketing) to improve processes, customer experience, and account outcomes.
  • Identify and act on white space opportunities to unlock upsells and new use cases.
  • Contribute to building a scalable CSM function: playbooks, training, performance metrics, and coaching programs.
  • Serve as the primary point of contact for customers post-sale.
  • Guide new customers through onboarding and implementation.
  • Conduct regular check-ins to review performance, adoption, and opportunities.
  • Understand customer goals and challenges to shape tailored success plans.
  • Track customer health, usage, and satisfaction metrics to proactively manage risk.
  • Drive renewals and expansions through ongoing value delivery.

The Successful Applicant

  • 2-5 years of experience in Customer Success or Account Management in a SaaS environment.
  • Strong analytical skills
  • Excellent communication and interpersonal abilities.
  • High sense of ownership and bias towards action
  • Good to have a past history of cracking competitive exams (CAT, XAT, JEE etc)

What's on Offer

  • A front-row seat to building a global SaaS product from India.
  • High ownership and autonomy in shaping a high-impact function.
  • A smart, passionate team that moves fast and supports each other.
  • Highly competitive salary and benefits
Quote job ref
JN-052025-6739082

Job summary

Function
Sales
Sub Sector
IT & Telecommunications
What is your area of specialisation?
Technology & Telecoms
Location
Bangalore Urban
Job Type
Permanent
Job Reference
JN-052025-6739082

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.