Save Job Back to Search Job Description Summary Similar JobsGlobal exposureHigh-Impact, Product-Led CompanyAbout Our ClientThe client is a high-growth global SaaS platform focused on transforming how teams collaborate on digital product design and development. It offers a browser-based solution that allows users to design, prototype, and collaborate in real time, eliminating the need for traditional offline tools.The platform is widely adopted by product designers, developers, and enterprise teams, enabling seamless workflows from ideation to execution. It supports cross-functional collaboration, allowing design, product, and engineering teams to work together efficiently within a single environment. With a rapidly growing enterprise customer base, the organization is heavily investing in building scalable support systems and enhancing customer experience.The company is known for its innovation, fast-paced culture, and focus on user experience, making it an attractive destination for candidates interested in working on high-impact, globally used products.Job Description Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiriesInteract with Figma customers daily via email, taking ownership over cases from start to resolutionPartner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup.Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation.Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solutionIdentify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements.Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments.Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scaleThe Successful ApplicantA successful Enterprise Support Specialist should have: 3+ years' experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers. Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations.Experience working with system administration for large end-user communities or guiding customers through complicated implementations Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutionsWhat's on OfferOpportunities for professional development in a supportive work environment.Exposure to the latest technology and software in the industry.Be part of a forward-thinking organization with a focus on innovation and growth.If you are passionate about design services and ready to thrive as an Enterprise Support Specialist in Bangalore, we encourage you to apply todayQuote job refJN-052026-7016234Job summaryFunctionInformation TechnologySub SectorApplications SupportWhat is your area of specialisation?Technology & TelecomsLocationInternationalJob TypePermanentJob ReferenceJN-052026-7016234
