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DMS and CRM Lead

Mumbai Suburban Permanent INR45,000 - INR650,000 per year View Job Description
The role of DMS Lead involves overseeing and managing the Dealer Management System, CRM System and connected Car technology for the automotive industry, ensuring seamless integration and efficiency across operations. The position is based in Mumbai Suburban and requires technical expertise within the automotive sector.
  • Be part of the 0 to 1 journey
  • Conglomerate with an ambition to churn 3lac cars a year

About Our Client

The hiring company is a large organization in the automotive industry, recognized for its innovative approach and commitment to delivering high-quality products and services. They focus on leveraging technology to improve operational excellence and customer satisfaction.

Job Description

  1. Lead the digital transformation roadmap across OEM, Dealer, Sales, and Service functions by aligning business processes with advanced DMS and CRM solutions.
  2. Evaluate, finalize, and manage vendors for CRM, DMS, customer mobile applications, and connected car technologies.
  3. Assess emerging technologies and define implementation strategies to enhance customer experience and operational efficiency.
  4. Translate business requirements into scalable digital solutions, ensuring alignment with organizational goals and IT architecture.
  5. Oversee system operations and ensure effective L1, L2, and L3 support for CRM and DMS platforms.
  6. Manage annual budgeting and cost optimization for digital and technology initiatives.
  7. Collaborate cross-functionally with business, IT, and vendor partners to ensure timely delivery and performance excellence of all digital systems.

The Successful Applicant

A successful DMS Lead should have:

  • Strong technical knowledge of Dealer Management Systems and CRM system within the automotive industry.
  • Demonstrated expertise in system integration and process optimization.
  • Proven ability to handle system audits and ensure compliance with industry regulations.
  • Proficiency in data analysis and report generation for decision-making purposes.
  • Excellent problem-solving skills with a focus on innovative solutions.
  • Effective communication skills to collaborate with cross-functional teams and train end-users.
  • A degree in a relevant field, such as Information Technology or Computer Science

What's on Offer

  • Comprehensive holiday leave policy to ensure work-life balance.
  • Opportunity to work in a leading organization within the automotive industry.
  • Collaborative company culture with a focus on innovation and technology.



If you are enthusiastic about advancing your career as a DMS Lead in Mumbai Suburban, apply now to be part of a progressive team in the automotive sector

Quote job ref
JN-102025-6868022

Job summary

Function
Information Technology
Sub Sector
IT Development
What is your area of specialisation?
Industrial / Manufacturing
Location
Mumbai Suburban
Job Type
Permanent
Job Reference
JN-102025-6868022

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.