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DGM/GM - SFO

Mumbai Permanent View Job Description
Seeking a seasoned leader to head the Salesforce Operations (SFO) team, managing expense, leave, and CRM data systems for a field force of over 7,000 users. The role involves leading a team of 20, driving process improvements, and ensuring seamless system operations to support business objectives.
  • Work with a Market-Leading Pharmaceutical Company in a Senior Leadership Role
  • Lead and Develop a High-Performing Team

About Our Client

Our client is a leading multinational pharmaceutical company specialising in the development, manufacturing, and marketing of active pharmaceutical ingredients (APIs), branded and generic formulations, and over-the-counter products. With a strong global presence-including significant operations in India & abroad

Job Description



  • Design, develop, and implement expense management and leave management systems for a field force of over 7,000 employees.


  • Lead and manage a team of approximately 20 members responsible for resolving field queries related to expenses, leaves, and full & final settlements.


  • Oversee the updating and maintenance of doctor and chemist lists within the CRM system to ensure accurate and timely data for the field force.


  • Manage the Standard Fare Chart (SFC) maintenance team to support effective travel and expense planning.


  • Drive continuous process improvements and identify opportunities for automation, including leveraging AI technologies.


  • Collaborate with senior stakeholders to tailor Salesforce solutions that meet evolving business needs.


  • Strategize and execute user training programs to maximise system adoption and operational efficiency.



The Successful Applicant



  • Proven experience managing large-scale Salesforce systems supporting field forces of 8,000+ users, preferably within the pharmaceutical or related industries.


  • Strong process improvement mindset with the ability to identify, design, and implement automation solutions, including AI-driven initiatives.


  • Client-focused with excellent skills in interpreting business requirements and customizing Salesforce systems accordingly.


  • Demonstrated leadership and stakeholder management capabilities, including working effectively with senior management and cross-functional teams.


  • Experienced people manager, skilled in leading and developing a team of around 20 employees, and capable of strategizing comprehensive training programs for diverse user groups.


  • Excellent communication, problem-solving, and organizational skills, with a proactive and results-driven approach.



What's on Offer



  • A senior leadership position with significant responsibility to shape and optimize critical field force management systems impacting thousands of users.


  • Opportunity to work with a reputed and growing pharmaceutical company known for innovation and strong market presence.


  • Exposure to cutting-edge technologies like Salesforce and AI for process automation and business transformation.


  • Lead and develop a sizeable, talented team while collaborating with senior stakeholders to influence strategic decisions.


  • Competitive compensation package aligned with experience and performance.


  • Career advancement opportunities within a dynamic and evolving organization focused on continuous improvement and excellence.



Quote job ref
JN-052025-6750805

Job summary

Function
Information Technology
Sub Sector
IT Management
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
Mumbai
Job Type
Permanent
Job Reference
JN-052025-6750805

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.