Delivery Head - IT Consulting - Delhi NCR

We are seeking a visionary and strategic leader to join our IT services organization as Delivery Head. As the

leader of this multidisciplinary practice, you will be responsible for driving innovation, leading the

development and delivery of cutting-edge solutions, and aligning technology strategies with business

goals. You will play a key role in transforming how our clients leverage technology to enhance their digital

footprint, optimize operations, and achieve business outcomes.Key Responsibilities:Delivery Management: Owning and managing portfolio of customers from delivery and operations

perspective; Responsible for P&L of a portfolio ranging between around $50+ million. Focal point of

contact for key customers in the portfolio. Accountable for Delivery Excellence, Operational Excellence,

Customer Satisfaction, Employee Satisfaction within the portfolio of the allocated accounts.Thought Leadership: Managing large programs with new age Manufacturing domain expertise along with

experience of managing support and maintenance programs across enterprise systems, applications and

infrastructure services. Participation in organization's strategic initiatives and should be able to lead some

of them.Team Management: Empower delivery managers, program and project Managers and ensure

Account/Program/Project risks and issues are addressed effectively. Mentor and manage execution teams

that both interface with clients/ customers and internal stakeholders to deliver to the desired goalsGrowth Mindset: Own the growth of the portfolio and be responsible for hiring and offboarding decisions

Be the catalyst for portfolio growth by actively working with sales and horizontals (technology streams)

owners, participating and engaging in RFP response, Due Diligence and Proposal making. Facilitate

communication upward and across project teams Business management: Monitor projects/programs, revenue, Margins, Revenue Growth, yield per

employee and customer satisfaction Key performance measurement parameters are - Delivery excellence, C-SAT, Margins, Contribution to

revenue growth, and operational parameters like utilization, pyramid, freshers induction, productivity

improvement through processes and automation