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CXO's Office Role | SaaS Company | Hyd

Hyderabad Permanent View Job Description
Drive strategic initiatives and operational excellence across the organization as part of the operations leader's office. This pivotal role will identify operational bottlenecks, foster inter-departmental collaboration, standardize processes across US and India teams, and implement effective performance management through OKRs, ultimately supporting the strategic vision and ensuring cohesive operations.
  • Opportunity to work with the leaders in the industry
  • Opportunity to work with a renowned leadership

About Our Client

Our client is a leading SaaS specialising in streamlining the process workflow and automation for leading companies globally.

Job Description

  • Identify Operational Bottlenecks and Issues: Proactively analyze current operational workflows across departments to pinpoint inefficiencies, pain points, and areas for improvement in both US and India teams.
  • Serve as Connective Tissue Between Departments: Facilitate seamless communication and collaboration across various departments, breaking down silos and ensuring alignment on key objectives and processes.
  • Standardize Processes Across Geographies: Develop and implement standardized operational processes and best practices to ensure coherence and efficiency across teams in the US and India, addressing the current lack of uniformity.
  • Harmonize Jira Usage: Establish consistent processes and workflows for teams utilizing Jira, ensuring data integrity and facilitating cross-team collaboration and reporting.
  • Process Mapping and Bottleneck Analysis: Map out existing departmental workflows to gain a clear understanding of current processes and deeply analyze these maps to identify critical bottlenecks.
  • Implement Process and Data-Driven Solutions: Develop and implement solutions to identified bottlenecks through process optimization, data standardization, and the introduction of appropriate tools and technologies.
  • OKR Framework Implementation: Lead the setup and rollout of the OKR (Objectives and Key Results) framework across the organization for all quarters, ensuring understanding and adoption at all levels.



The Successful Applicant

  • Proven experience in a PMO role or a similar strategic operations role, preferably within a fast-paced and global environment, ideally within the technology sector.
  • Demonstrated success in identifying and resolving operational bottlenecks and implementing process improvements across multiple teams and geographies.
  • Strong understanding of process mapping methodologies and data analysis techniques.
  • Experience in setting up and rolling out the OKR framework and a deep understanding of its principles.
  • Excellent communication, presentation, and interpersonal skills with a proven ability to influence without direct authority.
  • Strong analytical and problem-solving skills with a data-driven approach.
  • Proficiency in project management tools (e.g., Jira, Asana) and process mapping software.



What's on Offer

  • A unique opportunity to drive significant operational impact and strategic alignment within a growing global fintech company.
  • A competitive compensation package and benefits
  • A dynamic and challenging work environment with opportunities for significant professional growth.
  • The chance to play a key role in streamlining operations and fostering a cohesive global organization.



Quote job ref
JN-052025-6736016

Job summary

Function
Consultancy, Strategy & Change
Sub Sector
Consulting
What is your area of specialisation?
Technology & Telecoms
Location
Hyderabad
Job Type
Permanent
Job Reference
JN-052025-6736016

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.