Back to search

Customer Support + Operations | Edtech - SaaS | Seed funded

Bangalore Urban Permanent View Job Description
As a Customer Support Specialist, you will be the first point of contact for users who depend on our system in fast-paced and time-sensitive environments. You will handle inquiries, troubleshoot technical issues, guide clients through product features, and ensure they receive timely, clear, and effective solutions. Your work will directly support high-profile productions and help clients maximize the value of our AI-powered tools.
  • - Work directly along with a seasoned founder
  • - A chance to grow into the chief of staff position

About Our Client

Our client is a fast-growing ed-tech company that provides an AI-driven platform supporting early childhood educators, parents, and school administrators. Their system streamlines planning, documentation, communication, and school operations through intelligent automation. They focus on empowering teachers, enhancing learning experiences, and ensuring safe, efficient management for preschools and early learning centers.

Job Description



  • Provide prompt, friendly, and professional support to clients through email, chat, and video calls.


  • Troubleshoot software issues, identify root causes, and guide users through resolutions or best-practice workflows.


  • Assist clients in understanding and using both new and existing features within the platform.


  • Collaborate with product, engineering, and QA teams to report bugs, share insights, and help drive improvements.


  • Maintain accurate documentation of support cases and contribute to knowledge-base articles.


  • Support onboarding and training sessions for new users, including production teams and technical directors.


  • Escalate complex issues when necessary while maintaining ownership of the client relationship.


  • Gather customer feedback to help inform product enhancements and future development.



The Successful Applicant

Required:



  • Experience in customer support, technical support, or a client-facing role.


  • Strong problem-solving and communication skills.


  • Ability to work under pressure, especially when supporting time-critical productions.


  • Comfortable with technology; ability to learn complex systems quickly.


  • Excellent spoken and written communication skills.



Preferred:



  • Experience supporting media, broadcast, live-event, or production-industry clients.


  • Familiarity with show control, automation tools, or AI-assisted workflows.


  • Ability to manage multiple tasks while maintaining accuracy and responsiveness.

What's on Offer



  • A key customer-facing role in a cutting-edge, AI-powered education technology company serving early childhood schools.


  • Opportunity to deeply understand production workflows, client pain points, and product evolution by working closely with educators, administrators, and parents.


  • Competitive compensation, with flexibility for remote or hybrid work.


  • Significant responsibility and visibility, working with leadership across product, operations, and strategy.


  • A clear growth path: the role has potential to evolve into a Chief of Staff, supporting senior leadership and driving cross-functional initiatives.


  • Real opportunity to make a tangible impact on the future of early childhood education by shaping a product used by educators globally.



Quote job ref
JN-112025-6884055

Job summary

Function
Sales
Sub Sector
IT & Telecommunications
What is your area of specialisation?
Technology & Telecoms
Location
Bangalore Urban
Job Type
Permanent
Job Reference
JN-112025-6884055

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.