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Customer Success Manager - North America | Series B

Bangalore Permanent View Job Description
A Customer Success Manager ensures customers achieve their goals using a product or service by providing support, training, and guidance. They focus on building strong relationships to drive satisfaction, retention, and growth.
  • - Work along with the best leaders in the CSM space
  • - Be a part of the founding CSM team

About Our Client

Our client is a tech company that offers an innovative contract management platform, enabling businesses to automate and streamline the creation, review, and management of legal contracts for improved efficiency and collaboration.

Job Description



  • Onboarding & Training: Guide new customers through the setup and adoption of the product or service.


  • Customer Relationship Management: Build and maintain strong, long-term relationships with clients.


  • Proactive Support: Anticipate customer needs, resolve issues, and provide timely assistance.


  • Driving Product Adoption: Help customers maximize the value they get from the product.


  • Renewals & Retention: Ensure customers continue their subscriptions or contracts by maintaining satisfaction.


  • Upselling & Expansion: Identify opportunities for additional product or service sales.


  • Feedback Loop: Collect customer feedback and communicate insights to internal teams to improve the product.


  • Performance Tracking: Monitor customer health metrics and usage data to prevent churn.



The Successful Applicant

  • Excellent presentation, organizational, and communication skills (both written and verbal)
  • 3+ years of relevant experience as a customer success manager in B2B SaaS companies, with enterprise-level customers preferred
  • Ability to facilitate workshops with C-level executives and senior stakeholders on governance and operating models, business adoption techniques, the product vision & roadmap
  • Team-first mentality & growth mindset are a must.
  • Experience in the NORAM/Americas market is a must

What's on Offer

- Industry leading compensation

- Hybrid with flexible working hours

Quote job ref
JN-072025-6784783

Job summary

Function
Sales
Sub Sector
IT & Telecommunications
What is your area of specialisation?
Technology & Telecoms
Location
Bangalore
Job Type
Permanent
Job Reference
JN-072025-6784783

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.