Save JobShareEmail Job Back to Search Job Description Summary Similar JobsOpportunity to work directly with the foundersCompetitive CompensationAbout Our ClientOur client is India's leading asset-backed, digital lending Fintech platform.Job DescriptionEstablish clear client retention goalsProcess milestones for the clients and employees to work towardAssist customers with setting up and navigating programs or softwarePromote the value of the productUp-sell services and products with the brand imagePromote value through customer experienceAssist in creating training courses and educational materialsReview customer complaints and concerns and seek to improve the customer experienceThe Successful ApplicantProven work experience as a Customer Success Manager or similar roleExperience working with brand image and promoting value through customer experienceExceptional ability to communicate and foster positive business relationshipsTechnical skills required, as they relate to the use of the product or serviceAccountability and personal organization are essentialExperience in managing a diverse group and training each according to company standardsWork experience with start-ups will be preferred7-8 years of overall work experienceExperience in customer relationship management, customer experience strategy and customer communication will be preferredWhat's on OfferOpportunity to work with industry veterans and work closely with the foundersCompetitive compensationQuote job refJN-032023-5989189Job summaryFunctionBanking & Financial ServicesSub SectorFinanceWhat is your area of specialisation?Financial ServicesLocationDelhiJob TypePermanentJob ReferenceJN-032023-5989189
