Customer Success Manager - Growing Fintech | Delhi NCR

Delhi Permanent
  • Opportunity to work directly with the founders
  • Competitive Compensation

About Our Client

Our client is India's leading asset-backed, digital lending Fintech platform.

Job Description

  • Establish clear client retention goals
  • Process milestones for the clients and employees to work toward
  • Assist customers with setting up and navigating programs or software
  • Promote the value of the product
  • Up-sell services and products with the brand image
  • Promote value through customer experience
  • Assist in creating training courses and educational materials
  • Review customer complaints and concerns and seek to improve the customer experience

The Successful Applicant

  • Proven work experience as a Customer Success Manager or similar role
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate to the use of the product or service
  • Accountability and personal organization are essential
  • Experience in managing a diverse group and training each according to company standards
  • Work experience with start-ups will be preferred
  • 7-8 years of overall work experience
  • Experience in customer relationship management, customer experience strategy and customer communication will be preferred

What's on Offer

  • Opportunity to work with industry veterans and work closely with the founders
  • Competitive compensation
Quote job ref

Job summary

Banking & Financial Services
Sub Sector
What is your area of specialisation?
Financial Services
Job Type
Job Reference

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.